Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Marco O.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

the best for storing files in the cloud

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Drive is the cloud service that I use the most, even if others have better offers, since more than a price offer, I look for security of my files, accessibility from anywhere, but with great caution and stability.

What is your favorite aspect of this product?

The best thing about Google Drive is that we can upload files together and thus backup or save everything we want in the cloud, obviously having available space. Also something good is that we can open and download the files from any device that supports it, it is a very good option if you want to keep your files very safe

What do you dislike most about this product?

The negative part of Google Drive is that sometimes it is difficult for me to get a file inside, but it is common for this type of thing to happen if we are not very organized when storing our files, and that would be a user error rather than Google itself Drive, still the best of all storage clouds

What recommendations would you give to someone considering this product?

my recommendation is to give good usl to Google Drive, since it is one of the best so far, so you avoid losing important information if a device is damaged, as long as you have stored it correctly, also by having applications that upload everything automatically when you have connection is also good for people who forget to backup their information on time

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Inspires Innovation

Jennifer M.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Data made available everywhere at anytime

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The ease of access of data from anywhere and everywhere using different devices. Large storage space.

What is your favorite aspect of this product?

File sharing feature is amazing. It allowa for real time sharing of files. Low latency hosting. Provides a secure cloud storage space.

What do you dislike most about this product?

The search feature is weak one takes time searching for a file.

What recommendations would you give to someone considering this product?

This is a product suitable for sharing of files, remote data acess and secire cloud storage. It is easy to use and reliable.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Dulamragchaa B.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

I have an emotional connection with Drive.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive gives access to group collaboration , which is highly vital for teams and organizations of any size. I can collaborate in real time with my peers, using integrations like Sheet and Docs . I basically get to share files on Google Drive with just a click , without the file recipient necessarily needing to be a Google Drive user.

What is your favorite aspect of this product?

Drive has maybe the most advanced interface of any file storage solution that I have experience using. When I log into my Drive account, I find it very smooth to navigate through folders and files. I especially have got a close emotional link to Google's interface design that allows my most recently viewed file to be at the top of my page, because this feature was a saving grace years ago, when an unauthorized party accessed my Google Drive and the only way I discovered was by noticing very old files at the top of my page.

What do you dislike most about this product?

Google Drive lacks a desktop native application. Therefore, there is no option for automatically synchronizing desktop files directly to my Google Drive in the cloud.

What recommendations would you give to someone considering this product?

Google Drive may not necessarily be the best in multiple ways, but it is the best in terms of collaboration prowess.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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