Google

Google Drive

Composite Score

9.1 /10

CX Score

9.3 /10

1637 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Kanhaiyalal C.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google drive is seamless and very easy to use

What is your favorite aspect of this product?

Collabration and File Sharing

What do you dislike most about this product?

we should have the option to lock the application in windows/mobile platforms

What recommendations would you give to someone considering this product?

Google drive is a must have application to store all your files on the cloud and for collaboration.

Pros

Continually Improving Product
Trustworthy
Unique Features
Inspires Innovation

Yimo D.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

A no brainer choice for my team.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive's collaboration is unmatched by any cloud file storage service . It is what I rely on , for group document editing tasks in my department. It is fast , intuitive and even works on my Google mobile application as well.

What is your favorite aspect of this product?

Am awed by the quality of Drive's search feature. Drive's search relies on optical character recognition ( OCR ) and this has allowed me to be able to search through even untitled image files I have saved on my Google Drive account . I must say the use of this technology has simplified how quickly i can locate files from my Drive, despite the enormous amount of files I have saved on Drive.

What do you dislike most about this product?

No password protection for files I share with people. Then , there is the low hanging issue of the direct link that exists between Google Drive and my email, which entails that anybody that accesses my email automatically accesses my files, without any authentication protocol.

What recommendations would you give to someone considering this product?

Google applications make up the core of our productivity apps. Therefore, an important benefit of using Google Drive , is the automatic integration which exists between Drive and our core productivity applications. We have relied on this to successfully create a scalable in-house workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

CA Sanjay K.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

'Best and Easy to use'

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google gives you 15GB of free space to use which is itself a very huge and best offer of google drive for new user. It is very easy to use than other drives and User interface is so friendly. When you received an email from someone with images or attachments it is easy to save to Drive, you can simply click on the Drive icon and hover on the attachment to save it. Google drive is encrypted with SSL encryption, so it's very good for users.

What is your favorite aspect of this product?

It is very easy to use and it's very easy to give someone access of our google drive than other drives. Google gives you 15GB of free space to use, which is best.

What do you dislike most about this product?

We can't store more than 5TB on google drive, so that will be the one disadvantage of Google drive. Also sometime it takes longer than unusual to upload and download something.

What recommendations would you give to someone considering this product?

If you are looking for a product which is easy to use and also provides a wide variety of features with encryption of data and syncing with various other Google products. Then you should go for it. Thanks !!!

Pros

Continually Improving Product
Reliable
Caring
Respectful

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Kanhaiyalal C.

Fantastic product

Likeliness to Recommend

Pros

Yimo D.

A no brainer choice for my team.

Likeliness to Recommend

Pros

CA Sanjay K.

'Best and Easy to use'

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training