Google

Google Drive

Composite Score

9.1 /10

CX Score

9.3 /10

1637 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Divyansh D.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Excellent value for medium-sized companies

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It speaks to the accessibility of media, materials, and digital assets for artistic endeavors. makes it feasible to collaborate with clients and freelancers from across the world and improves the organization's remote capabilities.

What is your favorite aspect of this product?

The finest mobile and laptop integration allows for data storage and access from anywhere, and Google Drive's ability to modify files gives it an edge over other services. Additionally, the programme is incredibly user-friendly and is available on various operating systems, including Android and iOS in the case of mobile.

What do you dislike most about this product?

When more material needs to be shared, the upload file size limit might occasionally cause problems. Downloading and uploading speed can also be annoying. Potential security concern because there is no additional layer of defence

What recommendations would you give to someone considering this product?

Google drive is great for small to medium level companies

Pros

Helps Innovate
Performance Enhancing
Effective Service
Caring

Cristina O.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Asides the security misses, Drive is fantastic.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Most users will highlight Google Drive's collaboration functionality and I am not any different in my opinion. I strongly believe that Google Drive just offers a unique collaboration experience, that brings a lot of speed to team work , most especially when working remotely. In my opinion, Drive's collaborative prowess is right now unmatched by any other storage software.

What is your favorite aspect of this product?

Drive just integrates with every single major software that I am using at work. This is splendid for content backup and content sharing purposes.

What do you dislike most about this product?

Away from the standard encryption security procedures, I am of the opinion that Google Drive falls short in terms of tangible security provisions. In the first part, there is no password protection for files that I share , there is then the lack of a multi - factor authentication provision for my Google Drive account, since it is automatically connected to my email profile.

What recommendations would you give to someone considering this product?

For individual professionals and teams whose focus is on collaboration and productivity, I think Google is a top choice.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Chandrashekhar K.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Good cloud storage software

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Easy to navigate and share with people

What is your favorite aspect of this product?

Encrypted storage

What do you dislike most about this product?

Takes time to load files

What recommendations would you give to someone considering this product?

I recommend it to everyone, and as an experiment, the free 15 GB space is enough to try and take advantage of it, and it is really great.

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Divyansh D.

Excellent value for medium-sized companies

Likeliness to Recommend

Pros

Cristina O.

Asides the security misses, Drive is fantastic.

Likeliness to Recommend

Pros

Chandrashekhar K.

Good cloud storage software

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training