Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Folashade A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Using Drive for storage is a unique experience.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive provides built-in cloud based protection. As a user , I am happy to save my files in the cloud as against on my desktop, where it is potentially exposed to unwanted access or even malware. Apart from providing access to cloud based storage, Google Drive provides encryption security for my files which makes it difficult to be accessed by hackers, plus there is the automatic scanning for viruses and malware which keeps my files save from malicious softwares in a way which, I can never ensure all by myself.

What is your favorite aspect of this product?

Not only does Google Drive integrate with standard Google owned software products that i use like Docs and Sheets, it seamlessly works with third party technologies which we cannot do without within my organization. These integrations has empowered me to expand my use of Google Drive outside the Drive environment , for my own ease and convenience.

What do you dislike most about this product?

I typically expect to download files from my Google Drive account or upload files into it, in a matter of seconds. But sometimes, i find myself spending crucial minutes waiting for a file to download or upload successfully.

What recommendations would you give to someone considering this product?

Drive provides excellent features that aids me at work, and it has drawbacks as well. However, these drawbacks are ones i can live with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vishnu K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

The features makes it a fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It gives you more storage to use across Google Drive, Gmail, and Google Photos. Plus, with Google One, you get extra benefits and can share your membership with your family.

What is your favorite aspect of this product?

I love everything about the product, It is user-friendly too

What do you dislike most about this product?

Nothing actually

What recommendations would you give to someone considering this product?

Its an amazing product for storage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mathias S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Google Drives in-team collaboration , over here.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Document scanning is a feature i have only began to use regularly on Google Drive, in recent times. This has proven to be helpful for interpreting text contents on receipts, images etc and converting the text into pdf . The ability to do the aforementioned saves me time and prevents me from permanently saving files that are not very important on my Google Drive space. The efficiency of the above , is one of many key differences between Google Drive and similar cloud storage products. (the ones i have used ).

What is your favorite aspect of this product?

Speed of file synchronization is lovable. I have four devices permanently signed into my Google Drive and the speed of synchronization between all of these is less than a minute.This is adequate enough for me .

What do you dislike most about this product?

offline document management is not a strong point of Google Drive. Because one only has access to an handful of features in offline mode.

What recommendations would you give to someone considering this product?

Save for its limited offline mode feature- set, i think Google Drive offers distinct collaboration experiences within teams. I believe it is most helpful when used in tandem with other Google applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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