Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

James H.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Simple and effective cloud data management.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google's ability to operate both Online and Offline is its strongest feature. By enabling offline access, members at the company can work on files regardless of where they are in the world as long as they're working off their laptop. This is a huge benefit for people that aren't always in the office or have access to good internet speeds.

What is your favorite aspect of this product?

My favourite aspect of this product is its ease and instant usability. You can create docs and sheets so quickly and easily and seamlessly share them across the company with other colleagues and control who can view or edit the data contained within them.

What do you dislike most about this product?

I think the main thing I dislike about this product is the lack of API capabilities in Docs. It isn't simple or easy to push data into a premade Doc via API, if it were then I could auto-generate documents much easier.

What recommendations would you give to someone considering this product?

I would strongly recommend anyone using Google Drive to consider using Google Workspace or Google Cloud to really make use of the full suite of products that Google has. Through this you can link database data to Google products through Big Query.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Heather N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Lightweight, easy to use tool to share and save

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easier to use and great features

What is your favorite aspect of this product?

Collaborating in real time

What do you dislike most about this product?

Lack of integration support

What recommendations would you give to someone considering this product?

Excellent tool for storing, saving, sharing and collaborating on the go

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Malik Abdul Rahim M.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The ultimate Cloud

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The ability to have a lot of features in one App is amazing

What is your favorite aspect of this product?

The capability of having complete access with having one account only.

What do you dislike most about this product?

the limitations of space at times.

What recommendations would you give to someone considering this product?

Cant live without it. its the ultimate backup

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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