Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Yimo D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A no brainer choice for my team.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive's collaboration is unmatched by any cloud file storage service . It is what I rely on , for group document editing tasks in my department. It is fast , intuitive and even works on my Google mobile application as well.

What is your favorite aspect of this product?

Am awed by the quality of Drive's search feature. Drive's search relies on optical character recognition ( OCR ) and this has allowed me to be able to search through even untitled image files I have saved on my Google Drive account . I must say the use of this technology has simplified how quickly i can locate files from my Drive, despite the enormous amount of files I have saved on Drive.

What do you dislike most about this product?

No password protection for files I share with people. Then , there is the low hanging issue of the direct link that exists between Google Drive and my email, which entails that anybody that accesses my email automatically accesses my files, without any authentication protocol.

What recommendations would you give to someone considering this product?

Google applications make up the core of our productivity apps. Therefore, an important benefit of using Google Drive , is the automatic integration which exists between Drive and our core productivity applications. We have relied on this to successfully create a scalable in-house workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charlie G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Google Drive helps save my files and share them.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive offers a nice amount of space and ability to share files and block users. I don't know of many other similar products.

What is your favorite aspect of this product?

File storage and sharing capabilities.

What do you dislike most about this product?

I do not dislike anything about this product.

What recommendations would you give to someone considering this product?

If you are looking for a products that offers storage and sharing capabilities, this is the product to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohammad Ismail H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic software with some security concern.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Ease of use and implementation.

What is your favorite aspect of this product?

Functionality.

What do you dislike most about this product?

Security could have been better

What recommendations would you give to someone considering this product?

Highly recommend for saving time, money, and sharing.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Commodity Features
  • Security Frustrates

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