Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Matthew L.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great collaborative solution for all!

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The clear and ease of ability to collaborate in real time in a fast paced environment is a huge benefit for me and differentiates Drive.

What is your favorite aspect of this product?

Realtime collaboraitve solutioning.

What do you dislike most about this product?

Nothing to dislike on my end!

What recommendations would you give to someone considering this product?

If you need a quick collaborative solution to help stand up your business, use this!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Arnaldo B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Best service

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive offers 15 GB of free storage, which puts it in a higher tier than many of its competitors. In addition, it offers various collaboration tools to make it easy to edit documents, spreadsheets, presentations, and more. These collaboration tools allow users to share files and work on them together, in real time. This feature is not offered by most cloud storage services. It also offers a wide range of apps for iOS and Android, allowing users to access their files on the go. Another strong point of Google Drive is its integration with other Google products, such as gmail and Google docs

What is your favorite aspect of this product?

What I like the most about Google Drive is that it is a very useful tool for storing and sharing files. It is easy to use and offers a large number of options for managing and sharing files. Furthermore, it is compatible with most devices, allowing users to access their files from anywhere. Another thing I like about Google Drive is its versatility. It is ideal for work teams as it offers users the ability to collaborate on shared documents, comment and edit files online. It also offers a variety of templates to save time when creating documents. It also offers advanced security options to keep files safe and secure.

What do you dislike most about this product?

I don't like that Google Drive has a storage limit, as this means that only a limited number of files can be stored. I also don't like that users can't securely share files with other users outside of Google Drive. I wish Google Drive would improve its search functionality so that users can quickly find the files they need. I also wish the app offered a better security option for files shared with other people.

What recommendations would you give to someone considering this product?

I would recommend using Google Drive because it offers a lot of tools for secure storage, file sharing and collaboration, accessing files from anywhere on any device, and backing up important files. In addition, it is a free and easy-to-use tool and because it belongs to the great Google family I feel that I can fully trust it and its details, its technical support is also very attentive and I want to be able to use it again

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Victoria O.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Drives collaboration functionality is unrivalled.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drives access to easy collaboration is unrivalled by any other file storage program that I am aware of. Drive comes integrated with other Google software like Slides, Keep, Sheets and Docs. All of these aforementioned integrated software tools make it just very convenient to collaborate on documentations using the Google Drive program.

What is your favorite aspect of this product?

I have been impressed with the speed of Google Drives search function. Not only can I search using file names, I can also search using the content of the file I am looking for within my Drive profile.

What do you dislike most about this product?

Synchronization is not the fastest on Google Drive. I especially hate that I always have to refresh my Google Drive application for it to synchronize my latest file updates.

What recommendations would you give to someone considering this product?

My department prefers Google Drive over some other file storage options deployed within my company, because of its strong focus on document collaboration.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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