Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1433 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Scott D.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use and collaborate

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Can edit within the file and not have to share it over and over

What is your favorite aspect of this product?

Easy to use and upload

What do you dislike most about this product?

Sometimes hard to navigate

What recommendations would you give to someone considering this product?

Works well for basic collaboration

Pros

Efficient Service
Effective Service
Respectful
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Less Generous

Jaivir S.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Saves you time and space

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

If you're using Google Suite in your organization, this will absolutely stand out. Everything is on the web and you dont need to have physical storage. The apps are lightweight, easy to use and has intuitive features. In comparison, Office 365 is a heavier application.

What is your favorite aspect of this product?

The fact that it uploads all documents real time and saves me every time from lost information I'm trying to retrieve.

What do you dislike most about this product?

Nothing really that I dislike about it. Storage can have tiers just like AWS.

What recommendations would you give to someone considering this product?

An absolute must have google product. We all have personal Gmail accounts and it just integrates well with your accounts. For a professional GSuite, you must use it to see how it makes a difference. When you're loaded with so many files, real time uploads and indexing makes your work much much easier.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Inspires Innovation

Leigh Martin K.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A critical part of my work life.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The quality of file synchronization on Google Drive is simply fantastic. Right now, I have got four different devices connected to my Google Drive account and it is very helpful , to see my actions on Drive through one of my device, get immediately updated on every other of my devices. For me , this is the true meaning of having access to my files from everywhere.

What is your favorite aspect of this product?

Collaboration is what I like and have enjoyed the best , in my relationship with Drive. This is because my job role involves me doing a lot of team documentation and in most cases, I am documenting with co-employees who are not physically around me.

What do you dislike most about this product?

Google Drive needs to provide an extra layer of protection for users like me, since my Drive account is directly integrated with Google mail account. Although, I have not had my data compromised because of the synchronization between Drive and Google mail, I am of the opinion that it is a potential security pitfall because access to my email is automatic access to my Drive files.

What recommendations would you give to someone considering this product?

I use Google Drive for storage and it is forever handy for me when working on documentations with multiple other parties at work. Jointly working on documentations with my team mates spread across various locations, is the main reason that I will recommend Drive.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Scott D.

Easy to use and collaborate

Likeliness to Recommend

Pros

Cons

Jaivir S.

Saves you time and space

Likeliness to Recommend

Pros

Leigh Martin K.

A critical part of my work life.

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training