Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1435 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Oscar L.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Drive the best google solution

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Unlike other tools, we ourselves have the possibility to mention that this instrument is quite useful because I have had a good experience with Google Drive. I can upload multiple files and folders to Google Drive at the same time. Plus I can rearrange files and folders as needed, without sharing users losing input. For which we ourselves have the possibility of mentioning that this instrument does not need to add more functionalities, although if they elaborate it, we would adapt to them.

What is your favorite aspect of this product?

What fascinates me the most about this instrument is the probability of retaining my files, in a safe, efficient and orderly manner. In addition, his habituation to various mobile devices is remarkable.

What do you dislike most about this product?

In my very special opinion, we ourselves have not found a failure in this product, rather we are practical because it is quite useful for storing any type of document.

What recommendations would you give to someone considering this product?

We have the possibility to recommend it since being a google product it is possible to have integration with all google tools Which makes it useful and also it is quite easy to use and its storage is ideal for relevant files.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

Harry E.

Role: Public Sector
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

It's great for cloud file sharing and file manage

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is a multipurpose program that you can use to save and store critical files (word documents, PDFs, spreadsheets), enabling you to access them from any location, at any time, on any device, and for as long as you have Internet access. You can also grant access to others, allowing them to "see only," "directly edit the contents of your files," or leave additional comments.

What is your favorite aspect of this product?

When working with clients or organizations that are outsourced, Google Drive is straightforward to use both internally and outside. Google Drive serves both my personal and business needs. My favorite feature is downloading the app and using my phone to access my Google Drive. I store a copy of everything on my Google Drive so I can access it anytime.

What do you dislike most about this product?

It takes a little effort to set up my collaborators with accounts because I need them to have access to my Gmail as well. Different drive versions have limitations that make it challenging to transfer specific files internally or with business partners. If you try to copy and move entire directories from the online app, it is challenging.

What recommendations would you give to someone considering this product?

Synchronization is possible with Google Drive's "Backup and Sync" feature. Google Drive is integrated perfectly. Multiple users can simultaneously edit and share the same document. The ability to search based on a file's kind (pictures, movies, pdfs, spreadsheets, presentations, etc.), creator (it might be something you own, someone else, etc.) or other criteria makes it incredibly simple.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Dougie A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Simple to use

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Ubiquity and integration with g suite

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Offline mode

What recommendations would you give to someone considering this product?

Easy to use

Pros

Helps Innovate
Enables Productivity
Respectful
Client's Interest First

Cons

Wastes Time
Less Performance Enhancing
Less Fair

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Oscar L.

Drive the best google solution

Likeliness to Recommend

Pros

Harry E.

It's great for cloud file sharing and file manage

Likeliness to Recommend

Pros

Dougie A.

Simple to use

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training