Google

Google Drive

Composite Score

9.1 /10

CX Score

9.3 /10

1637 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Jesus A.

Role: Finance
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Likeliness to Recommend

9 /10

Pros

Efficient Service
Saves Time
Fair
Altruistic

Farjana Y.

Role: Student Academic
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2023

Amazing Product!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Price, Compatability, and Security are the main difference.

What is your favorite aspect of this product?

The ability to collaborate with others on documents, spreadsheets, presentations, and drawings.

What do you dislike most about this product?

Nothing till now.

What recommendations would you give to someone considering this product?

Trust me and try it. You will love it.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Mauricio L.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Google Drive is one of the most important programs

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

One of the best programs that works with my work is Google Drive since this has been the space where we have been able to store a large amount of personal information as well as the company's and the program has responded 100%, this is possible Since this program is based on the and I can save all the files I want without any device from any device that is linked to my email, the truth is that Google Drive is a great program, it serves as a backup to store photos and all kinds of documents that they are very helpful and are on hand to look for and implement in my work.

What is your favorite aspect of this product?

Google Drive is one of the most important programs for my work, since it is here where I keep a large amount of information and important documents for me as well as for the development of my work, and best of all, this program respects the original format with which was saved certain photos and images of great weight, as well as the program does not change any aspect of any work done by Word or Excel, that is to say that this program is the perfect one to be a safe and reliable space for all our work, I have been working hand in hand with this program for a long time now and I am impressed by the great support that this program.

What do you dislike most about this product?

This program is really good, but I would like it to have much more space to save all my documents, since on a couple of occasions I have been able to reach the storage limit that the program allows me, this can become a nuisance and I have had to delete documents and files that I don't know if I will use later just for the purpose of saving the most current information that comes to my work, this is due to the large number of files that are constantly created in my work and I need this software be my backup at all times.

What recommendations would you give to someone considering this product?

Google Drive is undoubtedly the best program that you can have in your workplace to save all your work in a safe place in the cloud, in addition to the fact that this program has the great virtue of respecting the original format with which you are saving. I like to recommend Google Drive because I know how helpful this program can be in your work.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Jesus A.

Likeliness to Recommend

Pros

Farjana Y.

Amazing Product!

Likeliness to Recommend

Pros

Mauricio L.

Google Drive is one of the most important programs

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training