Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1440 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Kira D.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

No-Brainer

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The collaboration aspect of Google Drive is unparalleled to others. Between Docs, Spreadsheets, and Presentations a team can work remotely with ease. My entire team is remote and we have never had any issues in the ten years we have been utilizing Google Drive. I have looked for other services that would do it better than Google, but 10 years later I still haven't found one.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is the intuitive nature of all the features. I rarely have to look up how to do something. As a young Millennial 99% of what I do I can figure it out in the moment.

What do you dislike most about this product?

I would like to see even more features like a way to book times on Google Calendar. I can see Google launching this in the next year to compete with Calendly.

What recommendations would you give to someone considering this product?

Look no further. Google Drive is a one stop shop. From email, to docs, to spreadsheets, to calendar, it has everything you need personally and professionally.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Osmond E.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A Comprehensive and Convenient Cloud Storage Tool.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is a cloud storage service that stands out from other similar products due to its wide range of features. It allows users to store, share, and collaborate on documents, spreadsheets, and other types of files. It also provides a variety of tools for creating documents, spreadsheets, and presentations.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its versatility. It allows me to store and access my documents and files from any device, at any time. I can also easily share my documents with others and collaborate on projects.

What do you dislike most about this product?

I dislike the fact that Google Drive can be unreliable at times. It can be difficult to access files and folders, and the loading time can be slow.

What recommendations would you give to someone considering this product?

If you are considering using Google Drive, I would highly recommend it. It is a great tool for storing and sharing documents, photos, videos and other files. It is also very user-friendly and easy to use. You can access your files from anywhere, anytime, on any device.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Victor G.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Excellent product, with great storage capacity

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Personally for me it is a very easy to use product, I have used it for several years now, both personally and business, it is fast and with a very fresh friendly environment

What is your favorite aspect of this product?

What I like the most is that it is easy to use, and the storage capacity

What do you dislike most about this product?

I currently have nothing negative to say about it.

What recommendations would you give to someone considering this product?

I would recommend it 100%, it is easy to use, it is very fast when uploading or downloading files, you can store videos, photos, documents and they will always be available from any location you want.

Pros

Performance Enhancing
Efficient Service
Continually Improving Product
Reliable

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Kira D.

No-Brainer

Likeliness to Recommend

Pros

Osmond E.

A Comprehensive and Convenient Cloud Storage Tool.

Likeliness to Recommend

Pros

Victor G.

Excellent product, with great storage capacity

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training