Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Vaishnavi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic feature to store data on cloud

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is deeply integrated with other Google services like Gmail, Docs, and Photos for easy file access and collaboration. It offers 15GB of free storage, with paid plans for more space. File versions and easy restore help prevent data loss. Advanced search, OCR text recognition in images, and offline access via desktop/mobile apps help productivity. Overall, Google Drive excels in ecosystem integration, collaborative features, and AI-based technology like search. But services like Dropbox offer more robust syncing, while OneDrive integrates tightly with Microsoft Office.

What is your favorite aspect of this product?

Integration with Gmail and other Google services makes it easy to attach Drive files or save attachments to Drive. The tight integration enables seamless collaboration and access to files across Google products. The collaborative editing features allow multiple people to work on documents together in real-time. This makes group projects and collaboration very simple. Offline access and syncing capabilities allow you to view and edit files from your desktop or mobile device without an internet connection. Files sync seamlessly when you're back online.

What do you dislike most about this product?

While Google Drive offers some great features, there are a few pain points worth noting. The free 15GB of storage is relatively small compared to some competitors. Paid upgrades can get expensive for large amounts of storage. Google Drive's desktop syncing capabilities are not as robust or reliable as options like Dropbox, leading to syncing errors or conflicts in some cases. The web interface can also feel cluttered and busy at times. On the collaboration side, version history and tracking can get disorganized with many collaborators. Drive's integration with Google Docs files can cause formatting issues when exporting to Word.

What recommendations would you give to someone considering this product?

If you heavily utilize Google's suite of products like Gmail, Docs, Sheets, etc., then Google Drive is likely the best cloud storage option as it tightly integrates with these services for seamless workflow. The collaborative editing features enable easy real-time collaboration on files, making Drive great for teams. Take advantage of the advanced search features to easily find files by content, edits, format type, and more. Use the mobile apps to enable offline access to files for productivity on the go. To get the most value from Drive, do take the time to organize your files thoughtfully in folders and use star ratings

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Enrica M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

definitely the best software to share docs online

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Top UX and UI and a fantastic speed

What is your favorite aspect of this product?

security, integrations, easy to use

What do you dislike most about this product?

I'd like some more automation and maybe some functions to help find old files

What recommendations would you give to someone considering this product?

it's the top in its category and can also grow

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dipak p.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Most used file storage product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easy to share any docs/files with anyone , multiple online document view option like google presentation , sheets , docs etc . very popular product in the world and comes with google account for 15 GB storage.

What is your favorite aspect of this product?

Online document view , 15 GB storage which is enough for your files storage , other person can also edit in the document which is also cool feature , you can limit the acccess like view only as well. GUI is easy to understand.

What do you dislike most about this product?

Nothing to dislike if you get product like google drive.

What recommendations would you give to someone considering this product?

you will love it if you are looking for file storage and file sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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