Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1438 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Maggie L.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, safe my space!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with seamless integration into the Google ecosystem, providing real-time collaboration, generous free storage, and cross-platform accessibility. Its versatile file creation/editing features, automatic synchronization, and robust search functionality set it apart, offering a user-friendly and comprehensive cloud storage solution unmatched by many competitors.

What is your favorite aspect of this product?

The ability to access, edit, and share documents in real-time, along with generous free storage.

What do you dislike most about this product?

I need a VPN to use Google Drive in the mainland of China

What recommendations would you give to someone considering this product?

For someone considering Google Drive, I recommend: 1. Seamless Collaboration: Leverage its real-time collaboration features for effective teamwork on documents, spreadsheets, and presentations. 2. Free Storage: Take advantage of the generous free storage offered, and consider upgrading if additional space is needed. 3. Cross-Platform Accessibility: Appreciate cross-platform accessibility, allowing access and editing from various devices. 4. Security Measures: Familiarize yourself with the security measures in place to ensure the safety of your stored data.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

ADAM A.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Google Drive is a preferred cloud storage partner

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Shareability, easy to use interface, compatible with office, proprietary suite of apps

What is your favorite aspect of this product?

The shareability for collaborative working in real-time, it is more intuitive and faster than competitors

What do you dislike most about this product?

You can't upload files larger than 5TB. Google can also analyse your content. The potential security risks that happen with Google suite.

What recommendations would you give to someone considering this product?

Perfect for SMEs, start ups, but perhaps not large enterprises with need more secure encryption and data security.

Pros

Reliable
Enables Productivity
Saves Time
Helps Innovate

Dev Jyoti ..

Role: Student Academic
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Excellent choice

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive differentiates itself through seamless integration with Google Workspace, robust collaboration features, generous free storage, effective search capabilities, offline access, strong security measures, and cross-platform support.

What is your favorite aspect of this product?

The most favored aspect of Google Drive is often its seamless collaboration features, allowing real-time editing and commenting on documents, and its integration with the broader Google Workspace ecosystem

What do you dislike most about this product?

Common dislikes about Google Drive include occasional syncing issues, limited offline functionality, and concerns about privacy and data security.

What recommendations would you give to someone considering this product?

Explore collaboration features, integrate with Google Workspace, manage free storage wisely, understand privacy settings, implement data backups, utilize mobile and offline access, stay informed about updates, and consider security measures.

Pros

Caring
Respectful
Efficient Service
Effective Service

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Maggie L.

Easy to use, safe my space!

Likeliness to Recommend

Pros

ADAM A.

Google Drive is a preferred cloud storage partner

Likeliness to Recommend

Pros

Dev Jyoti ..

Excellent choice

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training