Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1438 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

kristin m.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Protect your data from loss using Google drive

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The price of Google drive is relatively small compared to other cloud storage tools.

What is your favorite aspect of this product?

The user interface is easier to use with availability of drag and drop which makes it more effective and faster to upload files. Integrating files to your Google workspaces like Gmail is faster and easier with just a click. You can implement security measure of access to files in your Google drive which makes it safe for your data in your drive

What do you dislike most about this product?

Not at any moment have I ever experienced difficulties while using Google drive

What recommendations would you give to someone considering this product?

Google drive is fantastic cloud tool and for safety of data and files from your computer crashed one should implement this tool as a solution.

Pros

Helps Innovate
Respectful
Generous Negotitation
Continually Improving Product

Amjad H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic tool when properly used

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

First Google drive is very easy to use and since it is integrated to your Google account it makes it even efficient loading it using your Google account. Google drive have a free version and a cheap paid version where not many competitive tools have the same

What is your favorite aspect of this product?

I like the drag and drop features of this tool, where I can upload my files efficiently. It easier to manage your files by adding folders and organizing them the way you want on Google drive I love its wide use from phone apps, Mac os and windows PC where it can be accessed faster and effectively.

What do you dislike most about this product?

It becomes difficult to share files to people who don't have Google accounts.

What recommendations would you give to someone considering this product?

Google drive is a unique tool that give someone a storage space on cloud and keep their data safe and available online at any time. This is the best tool to have for all and I would highly recommend it to everyone out there

Pros

Reliable
Enables Productivity
Unique Features
Caring

Karan T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Ideal for startups, helps with collaboration a lot

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The fact that there are products like google slides and google sheets. And I see google drive coming up with new changes every now and then. Once you've uploaded something from your computer, you'll see it from your phone on a real-time basis. Again, it is my choice because I use google workspace and I love slides, sheets, docs over Microsoft suite. I like how digital collaboration is no-fuss. I don't know if I can say the same about Microsoft, but share point can get confusing at times. Google workspace is much more intuitive that way. I think they also give away storage offers often (I haven't seen anything so far though)

What is your favorite aspect of this product?

Digital collaboration

What do you dislike most about this product?

It can become a little pricey

What recommendations would you give to someone considering this product?

If you're on the Microsoft suite, and you want to be more digital, google workspace/drive is the way to go.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

kristin m.

Protect your data from loss using Google drive

Likeliness to Recommend

Pros

Amjad H.

Fantastic tool when properly used

Likeliness to Recommend

Pros

Karan T.

Ideal for startups, helps with collaboration a lot

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training