Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Jennifer N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Makes collaboration extremely easy

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

Wide variety of collaborative features

What is your favorite aspect of this product?

Collaborative tools

What do you dislike most about this product?

File size limits, less secure than other file sharing platforms/tools.

What recommendations would you give to someone considering this product?

This is ideal for teams that need to collaborate in real time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessica B.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Always useful, and essential for business

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I think just being a Google product immediately makes it stand out. Google is a go to brand. I love how easily it integrates with other programs.

What is your favorite aspect of this product?

Ease of use. This product does not require hours of training or tutorials. It is basically self explanatory.

What do you dislike most about this product?

Limited storage.... would be great if the storage per price was better.

What recommendations would you give to someone considering this product?

Try it out at the basic level first, and you won't be disappointed. It is extremely useful for WFH employees trying to collaborate

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lucas M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Spectacular product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Already integrated to Google.. so very easy to use

What is your favorite aspect of this product?

Very intuitive

What do you dislike most about this product?

Nothing comes to mind

What recommendations would you give to someone considering this product?

Absoltuely go for it

Pros

  • Efficient Service
  • Effective Service

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