Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Roxana G.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

An essential tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I find the Cloud so hard to use. It doesn't synchronise as quickly, especially in the browser, and how the MB just add up is always a mystery, especially with pictures. Google Drive is very clear and easy to use. I understand what's there and I can work with it.

What is your favorite aspect of this product?

How I can access the drive from my phone. And how I can use the Mac interface to move things around. It's a good product.

What do you dislike most about this product?

Not sure I dislike things about it.

What recommendations would you give to someone considering this product?

Take the whole G-suite. No point in taking just one feature.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Transparent

Brianna G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

You can work simultaneously in several jobs.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive makes it possible to remark directly on documents, which speeds up the commenting process. An audit trail can be used to keep track of file activities. Organizing files is simple using drag and drop.

What is your favorite aspect of this product?

Like Google Drive, it can be integrated with other programs to create a cohesive environment. Business documents can be accessed anytime, anywhere thanks to cross-platform accessibility across all platforms, including desktop and mobile. I can preview formats and files natively. Media files including images, movies and music can be previewed.

What do you dislike most about this product?

Complex folder hierarchies can be confusing to navigate and make it difficult to find certain documents.

What recommendations would you give to someone considering this product?

I recommend Google Drive is a component of an office suite that allows group editing of documents, spreadsheets, presentations, drawings, and forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mehul H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Great Cloud Storage Product!

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

One thing that sets apart Google Drive from it's competing products in the market is it seamless integration with the other applications in the Google suite. This helps in easy email integration, and since almost everyone today has their Gmail account, this makes work very easy. Another thing is that one does not need to create a different account in order to make use of Google Drive. Any user who has their own Gmail account gets access to their Google Drive by default. This makes it very convenient for users.

What is your favorite aspect of this product?

Collaboration among different users is made very easy, since Google Drive enables users to collaborate with others and share documents like spreadsheets, presentations, etc. Changes made by any user are visible to the other users, which enables better communication and improves productivity among the team. Having used Google Drive while working on projects that involved cross-department teams, I found this feature to be super useful since it also saved the organization a lot of time.

What do you dislike most about this product?

While there are not many major cons to using Google drive, since this is a cloud product, users need to vary while sharing confidential and important documents. Even if there is the slightest chance of the documents falling into the wrong hands, the users need to be very careful about the documents they share using Google drive.

What recommendations would you give to someone considering this product?

This is a great addition to your suite, especially if you or your company is using the Google suite. I would definitely recommend it to small organizations and students on a budget crunch since there is a free tier with limited storage space, which is more than sufficient for regular storage requirements. Before getting the product, definitely check out which tier provides which functionalities, matching them to your requirements. This will ensure you are making the most of the product, and getting your money's full worth.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Acts with Integrity

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