Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1434 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Apadaba M.

Role: Human Resources
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

The easiest and secure way to store your informat.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I really like it's smooth and effective integration with other Google products providing a excellent users experience to it's users. Has a very friendly interface that is so simple to navigate through.

What is your favorite aspect of this product?

My favourite aspect about this tool, is how it has mobile device applications making it easy to access at any point and at anytime.

What do you dislike most about this product?

When dealing with huge file like videos that have a high resolution, it abit slow.

What recommendations would you give to someone considering this product?

It the best cost effective solution For easy access and storage of files and documents.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Velamala v.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Best way to store General files and videos

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The search feature is quick, precise, and even capable of identifying objects in scanned documents or photos which makes drive differentiate from other platforms.

What is your favorite aspect of this product?

my favorite feature Google Drive excels at collaboration, allowing multiple users to work on the same document at the same time which allows for real time commenting, change suggestions, and version history, making it simple to collaborate with others and track revisions.

What do you dislike most about this product?

File conversion problems are sometimes encountered particularly when managing with complex file formats .

What recommendations would you give to someone considering this product?

If you're considering using Google Drive, Determine how much storage you really need, and know 15 GB of free storage that Google Drive enough for you. if not you might need to move to a paid plan if you need more storage.

Pros

Continually Improving Product
Saves Time
Client's Interest First
Transparent

sangani R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Best platform for storing general documents

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands itself from other cloud storage because of its integration with the Google workspace like Google Docs, Sheets, and Slides and combined with the generous free storage capacity which provides a versatile platform for personal and professional use.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is Real time editing in Google Docs, Sheets, and Slides which provides collaborative work and increases productivity.

What do you dislike most about this product?

A disadvantage of Google drive is organizing and finding specific documents can become difficult as storage grows.

What recommendations would you give to someone considering this product?

For those who are considering Google Drive think about the paid options if you need more space than allotment space in cloud storage and benefit from the easy integration with additional Google Workspace applications like Google Docs, google meet, sheets etc..,

Pros

Saves Time
Helps Innovate
Reliable
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Apadaba M.

The easiest and secure way to store your informat.

Likeliness to Recommend

Pros

Velamala v.

Best way to store General files and videos

Likeliness to Recommend

Pros

sangani R.

Best platform for storing general documents

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training