Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Sainath S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Fast performant but lacks advanced features

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Speed, performance, search inside docs. Collaboration via comments and the integration with slack is amazing

What is your favorite aspect of this product?

Comments and slack integration and flexible yet inviting sharing controls

What do you dislike most about this product?

Bare bones level of support for charts. Need a better advanced spell check and writing assistant in docs. Not enough detailed support resources online from official sources

What recommendations would you give to someone considering this product?

Unless you workflow is super document heavy and compliance heavy like a legal profession. Use google drive to run your business initially

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Includes Product Enhancements

Megha M.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use & has a wide array of features

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Promise of google, safety & extensive variety of features to manage documents from all across the world.

What is your favorite aspect of this product?

Multiple ppl can work together simultaneously on same document

What do you dislike most about this product?

Nothing, it is a great product but more storage would be appreciated

What recommendations would you give to someone considering this product?

It’s a must have for all businesses to manage files online

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Erika H.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Higholy satisfies

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is a great place where I can upload large files and it loads them all flawlessly.

What is your favorite aspect of this product?

That it's a product that I can trust and it will stores my content.

What do you dislike most about this product?

Perhaps lack of privacy.

What recommendations would you give to someone considering this product?

You can use it for heavy files, I highly recommend. it

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Reliable

Cons

  • Security Frustrates
  • Less Transparent

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