Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Evan C.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to Use, Highly Accessible

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is a part of every Google account, which a lot of people use, which can make sharing files very simple, even larger files.

What is your favorite aspect of this product?

How easy it is to use, wherever I need to. I like being able to make some files available offline on my phone for reference when I am away from a computer and know I will or may need certain files.

What do you dislike most about this product?

As a big Google user, a lot of my files push the limits of Google Drive's free cloud storage. It's a pain, but somewhat self-imposed. Purchasing the expanded storage makes things a lot easier for file management.

What recommendations would you give to someone considering this product?

It's easy to use and many people familiar with file sharing and cloud storage will know about Drive and how to use it.

Pros

  • Efficient Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

Rohit G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

The Future of File Management with Google

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

We are Easy to integration with Google Workspace like Docs, Sheets, we are able to create any frontend application where when we create document or sheet and integrate with Database we are able to find the final sheet in the Google cloud storage, Apart from this if we don't have internet and we already downloaded some data from google drive offline files supports and that was really amazing which feels Google Drive was different.

What is your favorite aspect of this product?

Google Drive comes with AI Assistent search function where if we are search anything and that content in the file also we are able to find file via content also, Because Google Drive comes with AI to recognize not only file name but also the content of the file also and we don't need to remember the exact file name or location.

What do you dislike most about this product?

The Setup for offline access sometime a bit complicated and less reliable

What recommendations would you give to someone considering this product?

I highly recommended to use this product because this product is really good and comes with AI Capability

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lauren S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

I rely on GDrive every day and love it

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out because of its seamless integration with the Google ecosystem, including Google Docs, Sheets, and Slides. This integration allows for effortless collaboration and sharing, with real-time editing and commenting features that are particularly beneficial for our team projects. It also comes with a lot of free storage space, and its user-friendly interface is accessible across multiple platforms, making it highly convenient for users with varying levels of technical expertise. I just love how robust yet simple it is.

What is your favorite aspect of this product?

The integration across all Google features/platforms by far. This integration simplifies collaboration, allowing multiple users to work on documents simultaneously, with changes updated in real time. We frequently edit docs and slides simultaneously, and Google is perfect for that. This feature is especially valuable for teams and individuals who require efficient, collaborative tools for their work or personal projects. Additionally, the ease of access across devices and the user-friendly interface add to its appeal for a broad range of users.

What do you dislike most about this product?

The only concerns I really have are around privacy and security. I have a Google Pixel phone so everything is really integrated across all my tools/decives. Given Google's extensive data collection across its services, I'm wary about the privacy of my documents and information stored on Google Drive, mostly because I access banking information and have photos of my daughter.

What recommendations would you give to someone considering this product?

Take full advantage of its integration with Google's ecosystem, especially if you're already using services like Gmail, Google Docs, Sheets, and Slides. It will simplify file sharing and collaboration, which is great for teams of all sizes. Secondly, be mindful of privacy and data security. Review and adjust your privacy settings and be aware of how your data is managed. For businesses or sensitive projects, consider the additional security features Google offers.

Pros

  • Reliable
  • Enables Productivity
  • Includes Product Enhancements
  • Helps Innovate

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