Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Ava T.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Has weaknesses but my preferred storage platform.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

How easily I can save and share files with both Google Drive users and even non-Google Drive users. In my opinion, Google Drive is way easy to access for me on my laptop, and on my mobile devices, since it is web based and also has a mobile app, that meets my file storage needs. This ease of accessibility sets it apart in my opinion, from every other similar product which I have had the opportunity of using.

What is your favorite aspect of this product?

Google's infusion of its Gemini AI tool into Google Drive is what I will describe as my favorite part of the product. With Gemini AI on Google Drive, I am able to search through thousands of documents I have saved in my Drive account in seconds without needing to continuously open and searching through folders, I can summarize long documents too, therefore helping save up on very important work time.

What do you dislike most about this product?

Google Drive lacks triggers for managing processes or even an electronic signature capability. These are major weaknesses I will like to see addressed, as a Google Drive user.

What recommendations would you give to someone considering this product?

Google Drive gets the basics of file storage and file sharing right. It is very intuitive to use in my opinion and leads every other alternative storage tool, when it comes to team collaboration.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Anirudh J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

"User-Friendly Interface." "Device Syncing."

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

1) Integration with Google Workspace 2) Generous Free Storage 3) Advanced Search Capabilities

What is your favorite aspect of this product?

1) Advanced Search Capabilities

What do you dislike most about this product?

1) Dependence on Internet Connectivity 2) Limited File Format Support 3) Privacy Concerns

What recommendations would you give to someone considering this product?

1) Evaluate Your Storage Needs 2) Consider Offline Accessibility 3) Explore Add-ons and Integrations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zimmerman Y.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use at a very affordable price

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The possibility of integration with other solutions from the manufacturer, in addition to offering great integration with Android.

What is your favorite aspect of this product?

The great agility of the solution, where files are accessed very quickly, even very large files

What do you dislike most about this product?

it does not have a better management of the archives. There should be, for example, the possibility of filtering by duplicate files, large or by categories

What recommendations would you give to someone considering this product?

is an excellent tool, undoubtedly worth it especially if you opt for a paid plan, 200GB or more

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Ava T.

Has weaknesses but my preferred storage platform.

Likeliness to Recommend

Pros

Anirudh J.

"User-Friendly Interface." "Device Syncing."

Likeliness to Recommend

Pros

Zimmerman Y.

Easy to use at a very affordable price

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training