Google

Google Drive

Composite Score

9.1 /10

CX Score

9.3 /10

1637 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Dev Jyoti ..

Role: Student Academic
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Excellent choice

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive differentiates itself through seamless integration with Google Workspace, robust collaboration features, generous free storage, effective search capabilities, offline access, strong security measures, and cross-platform support.

What is your favorite aspect of this product?

The most favored aspect of Google Drive is often its seamless collaboration features, allowing real-time editing and commenting on documents, and its integration with the broader Google Workspace ecosystem

What do you dislike most about this product?

Common dislikes about Google Drive include occasional syncing issues, limited offline functionality, and concerns about privacy and data security.

What recommendations would you give to someone considering this product?

Explore collaboration features, integrate with Google Workspace, manage free storage wisely, understand privacy settings, implement data backups, utilize mobile and offline access, stay informed about updates, and consider security measures.

Pros

Caring
Respectful
Efficient Service
Effective Service

Karan T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Ideal for startups, helps with collaboration a lot

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The fact that there are products like google slides and google sheets. And I see google drive coming up with new changes every now and then. Once you've uploaded something from your computer, you'll see it from your phone on a real-time basis. Again, it is my choice because I use google workspace and I love slides, sheets, docs over Microsoft suite. I like how digital collaboration is no-fuss. I don't know if I can say the same about Microsoft, but share point can get confusing at times. Google workspace is much more intuitive that way. I think they also give away storage offers often (I haven't seen anything so far though)

What is your favorite aspect of this product?

Digital collaboration

What do you dislike most about this product?

It can become a little pricey

What recommendations would you give to someone considering this product?

If you're on the Microsoft suite, and you want to be more digital, google workspace/drive is the way to go.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Ravi K.

Role: Operations
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Robust and reliable solution

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Ease of use

What is your favorite aspect of this product?

UI navigation and features

What do you dislike most about this product?

Nothing at present

What recommendations would you give to someone considering this product?

Highly recommended

Pros

Trustworthy
Inspires Innovation
Helps Innovate
Enables Productivity

Cons

Wastes Time
Vendor's Interest First

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Dev Jyoti ..

Excellent choice

Likeliness to Recommend

Pros

Karan T.

Ideal for startups, helps with collaboration a lot

Likeliness to Recommend

Pros

Ravi K.

Robust and reliable solution

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training