Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Ishaan P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Best Software And It's free.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

You need not to rely on any other additional software for chat and document sharing. Those who have a Gmail account can access this easily. It is embedded with Gmail. So one can use Google Chat for document sharing, chatting, group chatting, task scheduling, etc.

What is your favorite aspect of this product?

The favorite aspect is that it gives the document and file sharing option. So you need not to open another software for document or file-sharing purposes. Also, you can make groups for group chatting which also helps in creating different threads under a group chat. These are some of my favourite aspect of Google Chat.

What do you dislike most about this product?

The UI is very simple and doesn't look good. It needs to be improved more.

What recommendations would you give to someone considering this product?

Highly Recommended to use this software which saves your extra time and can easily help for group chats, and for file or document sharing purposes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Best IM For Business

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google chat is a great IM software which makes it easy to communicate with my team members & clients. From Google Chat I am able to access all other google products such as Gmail, Calendar, Drive and Meet. With Google Chat I am able to communicate with my team members via Chat, Voice or Video.

What is your favorite aspect of this product?

What i like about Google Chat is that It has a lot of great features like screens sharing, record meeting, change background and mute and unmute participants while joining. I like that Google Chat is available on all platform and is well synchronized between all devices. I like the fact that Google Chat share resources with people live in the meeting and record meeting on google cloud.

What do you dislike most about this product?

There is nothing about Google Chat that i dislike

What recommendations would you give to someone considering this product?

I highly recommend Google Chat because it has all the google apps in one place. With Google Chat you are able to communicate in real time with your team member, clients or customer

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Danna-jess Z.

  • Role: Finance
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

an extraordinary tool used for collaboration.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chats is a good chat choice particularly for android users because it simply incorporates different Google Apps. Google Chat is a wonderful package to speak with friends and fellows.

What is your favorite aspect of this product?

It’s seen as a replacement and higher version of Google Hangouts by google. It’s a really pleasant and easy design. It offers multiple modes of communication like text chatting, audio, and video decisions. You’ll additionally initiate group call or chat among team member to use it as collaboration software. On the side of chatting, you can also send files of any format with it easily.What is your favorite aspect of this product.

What do you dislike most about this product?

Honestly, Google have been so everywhere the place with their messaging apps for years and I suppose it’s confused and turned off loads of potential users. So even with its deep association to Gmail, it will be difficult to bring others into the Google Chat platform, after they might already be ingratiated in platforms like Slack. The pop-up messages are so distracting particularly once concentrating on work.

What recommendations would you give to someone considering this product?

Google Chats is a good chat choice particularly for android users because it simply incorporates different Google Apps. Google Chat is a wonderful package to speak with friends and fellows. It’s seen as a replacement and higher version of Google Hangouts by google. It’s a really pleasant and easy design. It offers multiple modes of communication like text chatting, audio, and video decisions. You’ll additionally initiate group call or chat among team member to use it as collaboration software.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Most Popular Google Chat Comparisons