What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Vendor Support
Google Chat Reviews
Ebony'Oot V.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2022
Awesome video chat for best communication
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Mobile devices are capable of running native programs. Excellent GSuite integration, especially with Google Calendar. Similar to other Google products, getting started just takes a short while. We use the device throughout the company and are pleased with how easy it is to use and how stable the connection is.
What is your favorite aspect of this product?
It's quite simple to use: just send an invitation to a person using their name, phone number, or email address. The request is made to the other individual, who has the option of accepting it or rejecting it. If they agree (and are also Gmail users), they can start texting right away. Quick, easy, and very pleasant to users! The discussions are also constantly saved.
What do you dislike most about this product?
Text boxes have the annoying tendency to resize themselves. It is not possible to dock the discussion list. Conversations have a propensity to veer off topic frequently. Sometimes looking for particular occurrences or keywords doesn't work. Pop-up messages can be very annoying, especially while trying to focus on work. Sometimes the messages do not send, and I am unable to determine whether the problem is with the internet connection or the program.
What recommendations would you give to someone considering this product?
My inbox now contains less mails thanks to this fantastic application. Since I already have a Gmail account, using Google Chat only requires checking in or activating it. This is what I like about it the most. Through their emails, I can add contacts with ease. Additionally, it is linked to Workspace tools, allowing me to access my Drive files.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
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Sherman L.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jul 2022
Web-based solution for participants.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The home office will function even more effectively once video conferencing can easily take the place of the phone. There are clear benefits to simply sharing your screen, working on a project with others, and boosting productivity. The user interface is also very simple to use. The product lacks a number of additional specialized capabilities due to its simplicity.
What is your favorite aspect of this product?
A fantastic product that seamlessly integrates with the complete Google product line is google chat. Copying and pasting text from chat into a word document is simple. It's user-friendly, has a mobile app for use, and allows you to utilize chat either inside of Gmail or as a "pop out," allowing you to minimize (but not completely dismiss!) the email page while using the chat box.
What do you dislike most about this product?
The search function could be a little more user-friendly, in my opinion. Finding a certain term or topic requires you to recall the person you were speaking with, and since many of our communications cross over with other people or channels, it takes longer than it should discover.
What recommendations would you give to someone considering this product?
I appreciate how simple it is to look for a contact in the conversation. Additionally, it allows me to make reminders, which helps me keep track of all I need to get done each day. The messaging service is dependable and extremely safe. It enables easy communication among all of us who have Gmail accounts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Sharmeen S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jun 2022
Google Chat-connecting people
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is organized into rooms, similar to channels in Slack. Enter one of these rooms, and you'll notice that the focus is on threads. Slack offers threads, but they're optional. Chat puts every conversation into a thread, and users can decide which conversations to subscribe to. The idea is that everyone only sees information that's relevant to them, but it might be an adjustment if you're used to a more traditional chat room.
What is your favorite aspect of this product?
When you want to talk to someone specific, you'll send them a direct message in a private, message-focused conversation. No threads here—these conversations work the way Hangouts always have, and for now still show up in the Gmail sidebar. In rooms, though, the focus on conversations changes the way you chat a bit. If you want to share something new—an idea you've been thinking about, a document you just completed, a video you came across this morning—you open the chat room you want, click the New thread button on the bottom center, and post your new message. But if you just came up with the solution to a problem your team was discussing yes
What do you dislike most about this product?
There is nothing which I don't like. Google Chat brings conversations with the most recent threads to the bottom of your chat list. Whenever you open a room, you'll see the conversations with the most recent replies first—so if someone started a new conversation 10 minutes ago and someone else replied to a week-old conversation 5 minutes ago, you'll see them both.
What recommendations would you give to someone considering this product?
I would recommend all to use this as it is great platform for proffessionals to use. Mentioning people in your message works like Google Docs comments and Slack: type an @ followed by the name of the person you want to mention. Chat will start filtering through the names of people in your company, with those in this room on the top and others you could invite on the bottom. Press Enter to select the person you want.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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