Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Instant Messaging

88

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Ebony'Oot V.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Awesome video chat for best communication

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Mobile devices are capable of running native programs. Excellent GSuite integration, especially with Google Calendar. Similar to other Google products, getting started just takes a short while. We use the device throughout the company and are pleased with how easy it is to use and how stable the connection is.

What is your favorite aspect of this product?

It's quite simple to use: just send an invitation to a person using their name, phone number, or email address. The request is made to the other individual, who has the option of accepting it or rejecting it. If they agree (and are also Gmail users), they can start texting right away. Quick, easy, and very pleasant to users! The discussions are also constantly saved.

What do you dislike most about this product?

Text boxes have the annoying tendency to resize themselves. It is not possible to dock the discussion list. Conversations have a propensity to veer off topic frequently. Sometimes looking for particular occurrences or keywords doesn't work. Pop-up messages can be very annoying, especially while trying to focus on work. Sometimes the messages do not send, and I am unable to determine whether the problem is with the internet connection or the program.

What recommendations would you give to someone considering this product?

My inbox now contains less mails thanks to this fantastic application. Since I already have a Gmail account, using Google Chat only requires checking in or activating it. This is what I like about it the most. Through their emails, I can add contacts with ease. Additionally, it is linked to Workspace tools, allowing me to access my Drive files.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Sherman L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Web-based solution for participants.

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

The home office will function even more effectively once video conferencing can easily take the place of the phone. There are clear benefits to simply sharing your screen, working on a project with others, and boosting productivity. The user interface is also very simple to use. The product lacks a number of additional specialized capabilities due to its simplicity.

What is your favorite aspect of this product?

A fantastic product that seamlessly integrates with the complete Google product line is google chat. Copying and pasting text from chat into a word document is simple. It's user-friendly, has a mobile app for use, and allows you to utilize chat either inside of Gmail or as a "pop out," allowing you to minimize (but not completely dismiss!) the email page while using the chat box.

What do you dislike most about this product?

The search function could be a little more user-friendly, in my opinion. Finding a certain term or topic requires you to recall the person you were speaking with, and since many of our communications cross over with other people or channels, it takes longer than it should discover.

What recommendations would you give to someone considering this product?

I appreciate how simple it is to look for a contact in the conversation. Additionally, it allows me to make reminders, which helps me keep track of all I need to get done each day. The messaging service is dependable and extremely safe. It enables easy communication among all of us who have Gmail accounts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Sharmeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Google Chat-connecting people

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat is organized into rooms, similar to channels in Slack. Enter one of these rooms, and you'll notice that the focus is on threads. Slack offers threads, but they're optional. Chat puts every conversation into a thread, and users can decide which conversations to subscribe to. The idea is that everyone only sees information that's relevant to them, but it might be an adjustment if you're used to a more traditional chat room.

What is your favorite aspect of this product?

When you want to talk to someone specific, you'll send them a direct message in a private, message-focused conversation. No threads here—these conversations work the way Hangouts always have, and for now still show up in the Gmail sidebar. In rooms, though, the focus on conversations changes the way you chat a bit. If you want to share something new—an idea you've been thinking about, a document you just completed, a video you came across this morning—you open the chat room you want, click the New thread button on the bottom center, and post your new message. But if you just came up with the solution to a problem your team was discussing yes

What do you dislike most about this product?

There is nothing which I don't like. Google Chat brings conversations with the most recent threads to the bottom of your chat list. Whenever you open a room, you'll see the conversations with the most recent replies first—so if someone started a new conversation 10 minutes ago and someone else replied to a week-old conversation 5 minutes ago, you'll see them both.

What recommendations would you give to someone considering this product?

I would recommend all to use this as it is great platform for proffessionals to use. Mentioning people in your message works like Google Docs comments and Slack: type an @ followed by the name of the person you want to mention. Chat will start filtering through the names of people in your company, with those in this room on the top and others you could invite on the bottom. Press Enter to select the person you want.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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