Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

79

Ease of Customization

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Alec B.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use

Likeliness to Recommend

3 /10

What differentiates Google Chat from other similar products?

It’s free with a google account and it can associate with other google functions

What is your favorite aspect of this product?

It was free you can customize your screen

What do you dislike most about this product?

Can’t have too many chat boxes open

What recommendations would you give to someone considering this product?

It integrates well with other google functions

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Wastes Time

Shivam K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

the most flexible communication tool you'll need

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

It offers both mobile and desktop versions, Google Chat has been a terrific resource for effective team discussions. In addition to video calling using Google Meets that is directly linked into Google Chat, which adds states like whether you're in meetings or busy, it is useful to have channels of communication between two or more individuals working on the same project. When you don't want to send attachments via email, Google Chat is a fantastic option. In our company, Google Hangouts is the most popular app.

What is your favorite aspect of this product?

In our daily lives, we utilise Google Chat to communicate for both personal and business purposes. It is a quick way to communicate with people who are not Google Mail users. Sharing attachments like PDF, JPG, and videos, among others, is also a useful use for it. It is included in a package with other Google programmes including email, drive, and meet and It is also used across departments and occasionally within particular groups by all of our departments, including eCommerce, B2B, and B&M Sales.

What do you dislike most about this product?

The user interface of Google Chat still needs work, and my main complaint is that it occasionally lags when sending huge files. Everything else is OK aside from that.

What recommendations would you give to someone considering this product?

All organisations should use Google Chat since it facilitates cooperation and communication, which leads to increased productivity, which is what every business wants, right? Therefore, I advise you to try Google Chat if you're looking for the greatest programme in this category. Collaboration is made simple, which is crucial for corporate effectiveness. Additionally, the communication tools make it simple to collaborate. Given that all firms require such software, I won't identify specifically which businesses might benefit from Google Chat.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kayla R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Google chat is amazing.

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

The integration and the customization are good, I can even see which team member is online and which one isn’t online, this platform also tells me which team member is away and for how long. The customer support is amazing as continuously and the costs are great. This can be the light and premium chat platform and love this, thus my overall experience with victimization Google chat is great.

What is your favorite aspect of this product?

Google Chat is the best instant chat platform I have ever used, this can be super fast, secure, and straightforward to use. I have been using this platform for a very long time and this could be utilized in Gmail applications directly or I can use this through an internet platform or mobile application. This can be very simple and easy to use, I simply have to write and press enter and this chatting application send the moment message to my team, I can share photos, and files link and even able to share or invite others for a fast meeting using the Google meet link.

What do you dislike most about this product?

I dislike nothing, and yes I dislike nothing in the Google chat platform, this is extremely an innovative platform and its options are amazing, thus at this point, there’s nothing to dislike concerning this chat platform.

What recommendations would you give to someone considering this product?

I favor all the features of this chat platform, every little feature is helpful for me however the effective feature that I favor the most is the light and simple/easy-to-use interface, this is fast and sends the message instantly to the others, hence I like the program of Google Chat the most, on the other hand, I additionally just like the feature in which I can send or invite my team members for the short meeting using the Google Meet and this I can do throughout the chat and that I also like the wonderful client support feature which is unmatchable. I recommend this tool.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Caring

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