Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Nandera P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Lovable

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google chat is integrated with Gmail and this makes information sharing easy

What is your favorite aspect of this product?

Data is encrypted in transit.

What recommendations would you give to someone considering this product?

pervious chat can delete to save storage,

Pros

  • Helps Innovate
  • Reliable
  • Altruistic
  • Generous Negotitation

Manhal A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Great chat interface

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Its wonderful and performance oriented UI differentiates it from other s in the market

What is your favorite aspect of this product?

It is superfast, non laggy, simple, highly optimized.

What do you dislike most about this product?

There is nothing to dislike

What recommendations would you give to someone considering this product?

Its a great app for professional as well as personal use. Everyone should try

Pros

  • Caring
  • Saves Time
  • Client's Interest First
  • Over Delivered
  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

There are better options available in the market

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Caring
  • Inspires Innovation
  • Saves Time

Cons

  • Commodity Features
  • Vendor Friendly Policies
  • Less Fair

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