Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Fair

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

79

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Vendor Support

78

Google Chat Reviews

Abidakun T.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Basic Interphase!!!

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

The fact that it's integrated with my work email (G-suite) so I can reply to messages through my google hangout

What is your favorite aspect of this product?

The readiness for usage, I don't have to load a new page to access it, I can just access it through the hangout on my email interphase, so that reduces the number of tabs that I have opened

What do you dislike most about this product?

It's really hard to search for a conversation if you can't remember the name of the person you were having the conversation with.

What recommendations would you give to someone considering this product?

If you use G-suite in your organization just choose google chat for inter-office communication, it's super easy.

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Includes Product Enhancements
  • Security Protects
  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2020

Simple, easy to use IM application

Likeliness to Recommend

8 /10

Pros

  • Security Protects
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Generous
  • Commodity Features
  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2020

Easy to use, cheap, but limited capabilities!

Likeliness to Recommend

9 /10

Pros

  • Generous Negotitation
  • Respectful
  • Fair
  • Helps Innovate

Cons

  • Under Delivered
  • Less Performance Enhancing
  • Commodity Features

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