What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Google Chat Reviews
- Role: Vendor Management
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2021
Must-have Chat Application
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Parag G.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted May 2021
It's good!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It is easy to use and all functions are easy to navigate.
What is your favorite aspect of this product?
Messaging features are good.
What do you dislike most about this product?
Sometimes messages cannot be delivered.
What recommendations would you give to someone considering this product?
It's good you should try this!
Please tell us why you think this review should be flagged.
Diego N.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2021
Reliable but limited featureset
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The Google backend, you know you can rely on the service and that you should have little trouble working within the Google ecosystem.
What is your favorite aspect of this product?
Nothing comes to mind as a favorite feature. It's a reliable chat app but it could do a bit more to get those productivty points.
What do you dislike most about this product?
The barebones feature set. No taks, screen sharing, video/voice chat collaboration on its own.
What recommendations would you give to someone considering this product?
At the very least, hooks to quick access other services from within the app (like Google Duo/Meets, Tasks, Calendar, etc). Native Screen sharing would be benefitial for troubleshooting, collaboration features would really bring it to the next level.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Commodity Features
- Slower Product Innovation
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
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