Google Chat Logo
Google Chat Logo
Google

Google Chat

8.7 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Caring
  • Fair
  • Enables Productivity

Feature Ratings

Average 83

Instant Messaging

88

Notifications

84

File Sharing Collaboration

83

Search

82

Document Collaboration

81

Integration With Productivity Tools

81

Granular Access Management

79

Cross Platform Support

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Usability and Intuitiveness

84

Business Value Created

82

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Breadth of Features

77

Vendor Support

77

Google Chat Reviews

Shaunak P.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Its UI and Experience is best considering Google

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google account handles chat automatically and it is very easy to transform when you change devices, it syncs awesomely, all thanks goes to google for it. It is much similar to hangout by google so old people in industry are well versed to use google chat. Earlier in my old days I also used it in Gmail itself. No other software is as much widespread as this.

What is your favorite aspect of this product?

Using google chat we can make video and voice calls which I missed in many other solutions during my selection process. It also gives us ease to sync through devices seamlessly which is again a string point over others and also google is providing many similar alternatives to it. so collaborating is very easy.

What do you dislike most about this product?

It is not a different thing from google hangout also you don't get features like replying by swipes and glide typing. it would be much better if google chat can automate calendars and mail into it as it is product of google. So it can make mails and calendar events from chat itself using shortcuts.

What recommendations would you give to someone considering this product?

If you are old school person and beginner to IT world you can learn from Google products like Chat, hangout, meet, gmail. workstation etc. But fora complete suit you can go for Bitrix 24 as well. even a gmail chat feature can compete Google chat completely

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Manuel I.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Facilitates teamwork

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Mainly the support with Google Workspace applications and the integration it has with them, this helps participants to jointly perform tasks without the need to use other applications, this simplifies tasks, allows teamwork and optimizes organizational time.

What is your favorite aspect of this product?

The collaborative aspect is the most striking of the product, in our organization we share different files daily among the members of our department which in real time edit and conduct discussions to reach consensus that is reflected instantly, tools such as presentations and spreadsheets facilitate these tasks.

What do you dislike most about this product?

There is a notorious difference between the different versions of the product licenses, especially the basic business version, since the space in the cloud is limited and taking into account that we handle important volumes of information at some point we are limited with the capacity of 30GB offered by this plan.

What recommendations would you give to someone considering this product?

This is one of those indispensable tools in any company since it natively provides the tools for your work team to perform their tasks flawlessly, but if your organization has a different environment to Google Workspace, it would make use of the tool that the organization has in that case.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Dev M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

"Instant communication"

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat is the great platform for communication and it is extremely user-friendly and adapts to multiple devices (especially on mobile). It is great open-source platform for coordination and communication. It is mainly useful for the group chats and video chat functions. End users can schedule meetings from inside the chat itself. Unlike other platforms, the messages are secured and protected by the Google Security, which end-user can immensely trust.

What is your favorite aspect of this product?

The best aspect of Google Chat is that it is simple, easy to use, user friendly UI and provides global search in all chats. Google Chat allows communication across time zones without any worries or problems. It has a good collection of emojis and other GIFs to make the communication more interesting. It has a smart reply feature which is useful when end user not feel good for writing.

What do you dislike most about this product?

Google Chat isn't efficient for sharing large files, videos and images. There is a limit for joining the video call to more people simultaneously.

What recommendations would you give to someone considering this product?

Google Chat is great if any end-user is using Google Suite. But there are many other advanced applications than Google Chat. As far as I considered, Google Chat can be good alternative but cannot be main stream.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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