What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Google Chat Reviews
Shaunak P.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jun 2021
Its UI and Experience is best considering Google
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google account handles chat automatically and it is very easy to transform when you change devices, it syncs awesomely, all thanks goes to google for it. It is much similar to hangout by google so old people in industry are well versed to use google chat. Earlier in my old days I also used it in Gmail itself. No other software is as much widespread as this.
What is your favorite aspect of this product?
Using google chat we can make video and voice calls which I missed in many other solutions during my selection process. It also gives us ease to sync through devices seamlessly which is again a string point over others and also google is providing many similar alternatives to it. so collaborating is very easy.
What do you dislike most about this product?
It is not a different thing from google hangout also you don't get features like replying by swipes and glide typing. it would be much better if google chat can automate calendars and mail into it as it is product of google. So it can make mails and calendar events from chat itself using shortcuts.
What recommendations would you give to someone considering this product?
If you are old school person and beginner to IT world you can learn from Google products like Chat, hangout, meet, gmail. workstation etc. But fora complete suit you can go for Bitrix 24 as well. even a gmail chat feature can compete Google chat completely
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Manuel I.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2021
Facilitates teamwork
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Mainly the support with Google Workspace applications and the integration it has with them, this helps participants to jointly perform tasks without the need to use other applications, this simplifies tasks, allows teamwork and optimizes organizational time.
What is your favorite aspect of this product?
The collaborative aspect is the most striking of the product, in our organization we share different files daily among the members of our department which in real time edit and conduct discussions to reach consensus that is reflected instantly, tools such as presentations and spreadsheets facilitate these tasks.
What do you dislike most about this product?
There is a notorious difference between the different versions of the product licenses, especially the basic business version, since the space in the cloud is limited and taking into account that we handle important volumes of information at some point we are limited with the capacity of 30GB offered by this plan.
What recommendations would you give to someone considering this product?
This is one of those indispensable tools in any company since it natively provides the tools for your work team to perform their tasks flawlessly, but if your organization has a different environment to Google Workspace, it would make use of the tool that the organization has in that case.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Dev M.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2021
"Instant communication"
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is the great platform for communication and it is extremely user-friendly and adapts to multiple devices (especially on mobile). It is great open-source platform for coordination and communication. It is mainly useful for the group chats and video chat functions. End users can schedule meetings from inside the chat itself. Unlike other platforms, the messages are secured and protected by the Google Security, which end-user can immensely trust.
What is your favorite aspect of this product?
The best aspect of Google Chat is that it is simple, easy to use, user friendly UI and provides global search in all chats. Google Chat allows communication across time zones without any worries or problems. It has a good collection of emojis and other GIFs to make the communication more interesting. It has a smart reply feature which is useful when end user not feel good for writing.
What do you dislike most about this product?
Google Chat isn't efficient for sharing large files, videos and images. There is a limit for joining the video call to more people simultaneously.
What recommendations would you give to someone considering this product?
Google Chat is great if any end-user is using Google Suite. But there are many other advanced applications than Google Chat. As far as I considered, Google Chat can be good alternative but cannot be main stream.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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