Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

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2% Negative
5% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Samuel O.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Similar to others

What is your favorite aspect of this product?

Google chat allows setting auto reply.

What do you dislike most about this product?

No dislike to be realistic

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Effective Service

Justin C.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat aids in business growth in provides the sharing of communications like texts, videos music etc.

What is your favorite aspect of this product?

The files shared remain in there contant format and sizes

What recommendations would you give to someone considering this product?

It's has a user-friendly interface and accessible on every device both Mobile smartphones and PC

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jiya S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Best tool for team productivity

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

it have AI-powered search for easy recovery of old files.

What is your favorite aspect of this product?

it can work on desktop, web and mobile also.

What do you dislike most about this product?

it have limited feature for free users.

What recommendations would you give to someone considering this product?

its highly recommended for teams who neend smooth integration.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Saves Time

Cons

  • Less Reliable

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