Google Authenticator Logo
Google Authenticator Logo
Google

Google Authenticator

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Authenticator
8.9 /10

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details


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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 84

Multi-Device Protection

87

Email Authentication

86

OTP Authentication

86

Browser Push Notifications

85

Biometrics Authentication

84

Role-Based Multi-Factor Authentication

83

Hard Token Authentication

83

Integration APIs

83

Dashboards, Analytics and Reporting

82

Role and User Management

81

Vendor Capability Ratings

Average 83

Ease of IT Administration

88

Ease of Implementation

87

Business Value Created

86

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Customization

79

Vendor Support

79

Google Authenticator Reviews

Mayuresh T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Protect Your Accounts with Google Authenticator

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator works with a wide range of websites and apps. It is supported by many platforms as a way to add an extra layer of security called two-factor authentication. This means you can use Google Authenticator to protect your accounts on various online services, ensuring a consistent and trustworthy security solution across multiple platforms.

What is your favorite aspect of this product?

Google Authenticator allows you to access your authentication codes without needing an internet connection. This means you can still authenticate and log in to your accounts even when you don't have access to the internet or if the network is unreliable.

What do you dislike most about this product?

Google Authenticator cannot sync your accounts automatically across multiple devices. If you use the app on more than one device, you will have to set up and configure each device separately. This can be inconvenient, as you need to repeat the setup process and manually enter your account information on each device.

What recommendations would you give to someone considering this product?

Google Authenticator codes work correctly, check that the time settings on your phone or tablet are accurate. It's important to keep your device's time up to date and synchronised with the correct time. This helps prevent any differences in time that could cause issues when generating authentication codes.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Respectful

Clair K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Gets the job done!

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Nothing too much to differentiate the product but it is good at what it's made for.

What is your favorite aspect of this product?

I like that I can easily transfer my OTPs to another device (for example if I purchase a new phone/device)

What do you dislike most about this product?

There's nothing that I dislike about it.

What recommendations would you give to someone considering this product?

I would definitely say to give it a shot, especially since it's free.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Shubham K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Great product for users using google workspace!

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

It has easier interface than others and has better integration with google workspace and other google products.

What is your favorite aspect of this product?

My favourite aspect of the product is its enhanced security features built in.

What do you dislike most about this product?

what i dislike is it should improve its authentication issues with google cloud.

What recommendations would you give to someone considering this product?

I would recommend this for anyone already using google suite of tools like sheets, slides and documents apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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