GoCardless Customer Reviews 2024

GoCardless

Composite Score

8.1 /10

CX Score

8.3 /10

24 Reviews Write a Review

Claim Software

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details

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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

6 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Feature Ratings

Average 89

Recurring Payments

POS Verification

Security

Credit Card Processing

Reporting Analytics

Digital Wallet Integration

Mobile Payments

Multi Currency

Customer Support

Integration With Accounting System

POS Integration

Vendor Capability Ratings

Average 86

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

GoCardless Reviews

John D.

Role: C-Level
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

GoCardless powers my business.

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

The simplicity with which I can get clients to simply pay their invoices. It is simple and transparent for them. It stops mistakes in payments. The fees are fair. I get paid on time. Great!

What is your favorite aspect of this product?

My clients don't have to think about paying me - it just happens.

What do you dislike most about this product?

The web interface is a bit confusing, but I rarely have to go in there. When a client changes their bank account it can be difficult to connect the direct debit to their new account.

What recommendations would you give to someone considering this product?

Do it! Make sure that it integrates with your accounting system to give you a seamless experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Caroline B.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Fabulous product!

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

It's so easy to set up!

What is your favorite aspect of this product?

You can implement it and literally forget about it, as it works so well!

What do you dislike most about this product?

Nothing at all!

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

David K.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Simple but powerful management of client payments

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

I believe that GoCardless is fairly unique in its offering, I've certainly not considered any other service. The ease at which it has allowed the set-up of Direct Debits for ongoing and one-off payments has been frictionless and a perfect fit for my business.

What is your favorite aspect of this product?

The simplicity. Clients who sign-up to a subscription often say how quick and easy it was. The easy management and review of clients who have signed-up makes it a very valuable and time saving product.

What do you dislike most about this product?

The limitations of Direct Debits means that if clients change bank details it can be problematic - but that's more down to the Direct Debit service vs any fault with Gocardless - but if they could allow the easy switching to new bank details on plans that would be very helpful.

What recommendations would you give to someone considering this product?

Give it a try! If you have recurring payments, or want a streamlined, reliable, and secure way to receive payments from clients, I can't recommend it enough.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

GoCardless

What is GoCardless?

Company Details

Need Assistance?

Awards & Recognition

GoCardless Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love GoCardless?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Security Built-in security to protect payment information to prevent fraud and hacking

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Reporting Analytics Reports and analytics created from payment data

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Integration With Accounting System Provide integration with accounting software and ERP systems

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

GoCardless Reviews

John D.

GoCardless powers my business.

Likeliness to Recommend

Pros

Caroline B.

Fabulous product!

Likeliness to Recommend

Pros

David K.

Simple but powerful management of client payments

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Recurring Payments

POS Verification

Security

Credit Card Processing

Reporting Analytics

Digital Wallet Integration

Mobile Payments

Multi Currency

Customer Support

Integration With Accounting System

POS Integration

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization