GoCardless Customer Reviews 2024

GoCardless

Composite Score

8.1 /10

CX Score

8.3 /10

24 Reviews Write a Review

Claim Software

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details

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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

6 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Feature Ratings

Average 89

Recurring Payments

POS Verification

Security

Credit Card Processing

Reporting Analytics

Digital Wallet Integration

Mobile Payments

Multi Currency

Customer Support

Integration With Accounting System

POS Integration

Vendor Capability Ratings

Average 86

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

GoCardless Reviews

Mark E.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great way to take repeat payments

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

Getting setup with GoCardless and using the service was a faily easy process. When I looked at banks and other services, the process and cost looked a lot more complicated, which is why I went with GoCardless.

What is your favorite aspect of this product?

Once GoCardless is setup, you can invite your clients to connect, as soon as they do you can then start to set up the payment plans for your clients. You can create bespoke payments as well and standard plan that you can then add more than one client to.

What do you dislike most about this product?

Not a big dislike, but sometimes I would like the transactions to be shown differently from the way GoCardless provides. You have a list of payouts and pending, but it might be nice to have a bank style statement showing all transactions together.

What recommendations would you give to someone considering this product?

If you are not sure if you need to take Direct Debit payments, then this is a good way to start, you have no costs until you make a transaction, and the fees charged are not very high. Having clients on Direct Debit makes taking payments easier for me, and I have fewer clients to remind that they have an outstanding bill to pay.

Pros

Reliable
Performance Enhancing
Enables Productivity
Caring

Maggie L.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent integration with Xero

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

The integration between GoCardless and Xero is incredible and saves a considerable amount of bookkeeping time. The fees for processing ACH payments are a nice change from the fees related to card payments from other payment processors. Great product for recurring payments.

What is your favorite aspect of this product?

Integration with Xero.

What do you dislike most about this product?

ACH payments are harder to refund than card payments. I think this is more an issue with ACH than anything to do with GoCardless.

What recommendations would you give to someone considering this product?

Give it a try!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Great subscription / repeat payment capabilities.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Charges for Enhancements

GoCardless

What is GoCardless?

Company Details

Need Assistance?

Awards & Recognition

GoCardless Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love GoCardless?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Security Built-in security to protect payment information to prevent fraud and hacking

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Reporting Analytics Reports and analytics created from payment data

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Integration With Accounting System Provide integration with accounting software and ERP systems

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

GoCardless Reviews

Mark E.

Great way to take repeat payments

Likeliness to Recommend

Pros

Maggie L.

Excellent integration with Xero

Likeliness to Recommend

Pros

Great subscription / repeat payment capabilities.

Likeliness to Recommend

Pros

Cons

Most Popular GoCardless Comparisons

Amazon Pay

Stripe Payments

Square Payments

Venmo for Business

BlueSnap

Braintree Direct

1
Since last award

Feature Ratings

Recurring Payments

POS Verification

Security

Credit Card Processing

Reporting Analytics

Digital Wallet Integration

Mobile Payments

Multi Currency

Customer Support

Integration With Accounting System

POS Integration

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization