GoCardless Customer Reviews 2024

GoCardless

Composite Score

8.1 /10

CX Score

8.3 /10

24 Reviews Write a Review

Claim Software

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details

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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

6 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Feature Ratings

Average 89

Recurring Payments

POS Verification

Security

Credit Card Processing

Reporting Analytics

Digital Wallet Integration

Mobile Payments

Multi Currency

Customer Support

Integration With Accounting System

POS Integration

Vendor Capability Ratings

Average 86

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

GoCardless Reviews

Giana F.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Accessible Payment Plan

Likeliness to Recommend

7 /10

What differentiates GoCardless from other similar products?

GoCardless accepts all the payment systems for satisfactory service delivery

What is your favorite aspect of this product?

GoCardless is more apprehensive in making payments successful

What do you dislike most about this product?

GoCardless is a specialized approach that makes payment efficient and reliable.

What recommendations would you give to someone considering this product?

GoCardless is the accurate form of business payment plan.

Pros

Helps Innovate
Enables Productivity
Effective Service
Respectful

Angelica B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Gocardless helps us get paid every time

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

We were told about this payment software and we wanted to try it in our company and we find it very easy to use and it integrates perfectly with our accounting software. It allows us to collect payments from our customers at all times and without delays, using different payment methods, including mobile payment. It allows us to monitor payments received with the software and create all payment processing in general.

What is your favorite aspect of this product?

It has integrations with accounting and business management software such as Xero and Sage, and many other integrations. This allows us to process invoices and make payment collections in the same system. Allows multi-currency collections from different countries, which helps us to increase our customer base and expand to international customers. It processes different types of payments, either electronic payments, bank transactions, mobile payments and online payments, to provide the customer with a variety of payment options.

What do you dislike most about this product?

The delay in processing payments can be long, and it is annoying, especially for the cash closing, not having the money in the bank accounts, because the system has not yet generated the collection and deposit of the money. The integrations made are very useful and have helped us to complement the software, but it was a long task to achieve the integration and configuration of these softwares together with Gocardless. Although it has a free version, it is not as extensive as the paid version, obviously, but some important functions are not in this version, which forced us to buy the paid plan.

What recommendations would you give to someone considering this product?

It allows electronic payment, online payment, mobile payment and even payment in foreign currencies, for convenience and variety of options for customers. It has the possibility of integration of other accounting, billing and business management software, for better management of the software.

Pros

Unique Features
Inspires Innovation
Respectful
Fair

Birika N.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Processing Payments Made Easy

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

Unlike other payment processers, GoCardless supports both domestic and international money transfers

What is your favorite aspect of this product?

Transaction costs are affordable It is global It is highly secure

What do you dislike most about this product?

Nothing really to dislike about GoCardless

What recommendations would you give to someone considering this product?

For effective, affordable and secure payment processing, I recommend GoCardless. It has everything you will need from a payment processer.

Pros

Performance Enhancing
Trustworthy
Unique Features
Inspires Innovation

GoCardless

What is GoCardless?

Company Details

Need Assistance?

Awards & Recognition

GoCardless Ratings

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love GoCardless?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Security Built-in security to protect payment information to prevent fraud and hacking

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Reporting Analytics Reports and analytics created from payment data

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Integration With Accounting System Provide integration with accounting software and ERP systems

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

GoCardless Reviews

Giana F.

Accessible Payment Plan

Likeliness to Recommend

Pros

Angelica B.

Gocardless helps us get paid every time

Likeliness to Recommend

Pros

Birika N.

Processing Payments Made Easy

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Recurring Payments

POS Verification

Security

Credit Card Processing

Reporting Analytics

Digital Wallet Integration

Mobile Payments

Multi Currency

Customer Support

Integration With Accounting System

POS Integration

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization