Gist Customer Reviews 2025 | SoftwareReviews

Gist

Composite Score

7.7 /10

CX Score

7.6 /10

5 Reviews Write a Review

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What is Gist?

Easy to use all-in-one software for live chat, chat bots, email marketing, marketing automation, forms, knowledge base, and more to create great customer experiences. Gist's all-in-one suite allows you to track more about your contacts, giving you the ability to go deeper with personalization. The deeper you can go with personalization, the higher your conversion rates will be and the happier your customers will be.

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Gist Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 89%
Conflict Resolution:: 90%
Strategy & Innovation:: 86%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gist?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Cons

Leverages Incumbent Status
Slower Product Innovation

Feature Ratings

Average 91

Sales Intelligence & Conversion Rates

100

Contact Database

100

Text Messaging

100

Surveys and Polling

100

Segmentation

A/B Testing

Auto-Responders

Email Delivery

Basic Reporting and Analytics

Campaign Management

Email Templates

Vendor Capability Ratings

Average 88

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support

Usability and Intuitiveness

Gist Reviews

BUNGA J.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Gist from other similar products?

Functionality.

What is your favorite aspect of this product?

Cost effectiveness.

What do you dislike most about this product?

Not a reliable product.

What recommendations would you give to someone considering this product?

Cost effectiveness

Pros

Helps Innovate
Reliable
Efficient Service
Inspires Innovation

Mary H.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

“All-in-one marketing tool”

Likeliness to Recommend

9 /10

What differentiates Gist from other similar products?

It differs from other programs more than everything in the price, it is cheaper.

What is your favorite aspect of this product?

Onboarding and customer success processes are made exceedingly easy and straightforward with the help of modern marketing and automation solutions.

What do you dislike most about this product?

It hasn't happened yet! Gist seemed to have it all figured out! The 'form' feature is a bit dated, to say the least. Currently, this works for newsletter forms, but an embeddable form with specific fields and information (essentially, a contact type form) would be ideal; this could then be received as a message or chat. However, it would be nice if answers were sent to the message list rather just the recipient's email address (outside of gist)

What recommendations would you give to someone considering this product?

In the event that you've tried Intercom but found it too expensive, but have tried pretty much every other chat solution "chasing" comparable features, Gist comes the closest!

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Daksh S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

All in one marketing software

Likeliness to Recommend

9 /10

What differentiates Gist from other similar products?

It has a mobile app which is definitely unique in this niche of software. Even though the app is lacking in many features and has way less features than desktop version, it is quite good.

What is your favorite aspect of this product?

It helps the users of our website to find our content easily. It is also easy to work with thanks to its easy to install wordpress plugin. Its chat support is very good and one can send all types of data there. Its mobile version is very useful to me too as I can use it to help customers even when I am away from my desktop.

What do you dislike most about this product?

Its interface is confusing and complex.Features are sometimes hard to locate.Also, the features in mobile version are limited which does not eliminate the need of desktop completely.

What recommendations would you give to someone considering this product?

I would recommend it highly.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Gist

What is Gist?

Company Details

Book a Free Demo Today!

Gist Ratings

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Gist?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys and Polling Ability to survey customers and gather feedback.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Email Delivery The ability to send email to large number of recipients at-scale.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Gist Reviews

BUNGA J.

Fantastic product!

Likeliness to Recommend

Pros

Mary H.

“All-in-one marketing tool”

Likeliness to Recommend

Pros

Daksh S.

All in one marketing software

Likeliness to Recommend

Pros

Feature Ratings

Sales Intelligence & Conversion Rates

Contact Database

Text Messaging

Surveys and Polling

Segmentation

A/B Testing

Auto-Responders

Email Delivery

Basic Reporting and Analytics

Campaign Management

Email Templates

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Vendor Support

Usability and Intuitiveness