GetResponse Customer Reviews 2024

GetResponse

Composite Score

8.4 /10

CX Score

8.7 /10

59 Reviews Write a Review

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What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Unique Features
Inspires Innovation
Respectful

Feature Ratings

Average 85

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Average 85

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Marketing Automation - B2C

Score 8.3

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GetResponse Reviews

Simone S.

Role: Information Technology
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Changed the way of our communication

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is a full-service marketing automation tool. GetResponse provided far more value than others. Email marketing is provided, and no SMTP accounts are required It also offers everything we'd expect from a high-level email platform. GetResponse's fundamental function performs admirably.

What is your favorite aspect of this product?

GetResponse is simple to use since it provides training tutorials and assistance to guide us through the challenging initial email campaign setup. GetResponse is simple to use and offers a lovely UI that improves the customer experience. GetResponse's mail template is also excellent that gives agility to our work. We found the email generation procedure to be simple to grasp and use.

What do you dislike most about this product?

The major disadvantage is that there is no telephone help. Since there is a live chat facility, it is often easier to fix a problem over the phone rather than through live chat. The one thing I don't like is that GetResponse does not offer email automation customization in the basic paid plan.

What recommendations would you give to someone considering this product?

GetResponse provides a connection for the basic salesforce lightning professional platform if you're seeking customer relationship management (CRM) tools. I'm a relatively new affiliate marketer, and GetResponse is my first autoresponder. Whenever I have an issue, I can easily get help and instant assistance. The application is quite sophisticated, with several choices for configuring and evaluating e-mail campaigns.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Kgaugelo Shakira M.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Get quick Response with Getresponse!

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GR's tech support team answer questions quickly and with expertise. They are such a knowledgeable team

What is your favorite aspect of this product?

This tool is easy to navigate, it has creative and good looking templates and it's simple to track data. The prices are competitive. For advanced automations or webinars and advanced funnels you can just upgrade. The interface is user-friendly, the dashboard is helpful and understandable.

What do you dislike most about this product?

The funnel-building tools should be enhanced. The landing page builder has some issues

What recommendations would you give to someone considering this product?

GetResponse has a support team that has a quick response time via Chat 24/7. This is highly beneficial to the novices in email marketing. The pricing is competitive and they offer a free trial.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Zarah H.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is a great tool as it's a comprehensive software handling both email marketing and email automation

What is your favorite aspect of this product?

Using GetResponse is straightforward The software is cost effective The software makes email marketing easy and comes with marketing automation features.

What do you dislike most about this product?

Nothing to complain about as GetResponse has been very effective

What recommendations would you give to someone considering this product?

For business marketing and email marketing, I recommend GetResponse. It's not only affordable but also easy to use.

Pros

Helps Innovate
Reliable
Unique Features
Inspires Innovation

GetResponse

What is GetResponse?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

GetResponse Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love GetResponse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Marketing Automation - B2C

GetResponse Reviews

Simone S.

Changed the way of our communication

Likeliness to Recommend

Pros

Kgaugelo Shakira M.

Get quick Response with Getresponse!

Likeliness to Recommend

Pros

Zarah H.

Likeliness to Recommend

Pros

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Feature Ratings

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training