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GetResponse Logo
GetResponse

GetResponse

Composite Score
8.4 /10
CX Score
8.7 /10
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Category
GetResponse
8.4 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 85

Auto-Responders

89

Campaign Management

88

Email Delivery

87

Email Templates

86

Segmentation

86

Content Authoring

85

Basic Reporting and Analytics

85

SPAM Compliance

83

A/B Testing

83

Sales Intelligence & Conversion Rates

82

Mobile Optimized

81

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Breadth of Features

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Availability and Quality of Training

81

GetResponse Reviews

Jeff B.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Good for newsletter style mailing

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

The product is good for email newsletters

What is your favorite aspect of this product?

The drag and drop editor

What do you dislike most about this product?

The automation aspect

What recommendations would you give to someone considering this product?

For small businesses that are novice to email marketing

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Grace W.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Setting up a campaign is super easy with it

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Their simple interface allows me to easily design bespoke capture pages and even entire sales sites for my offers. I almost forgot to mention how clean and well-organized their interface is. It's fantastic!

What is your favorite aspect of this product?

I like Rapid 24-hour assistance, usability, excellent email automation, and list management, no coding required, Pop-ups are now compatible with Studiopress, and mobile-friendly - users can view mobile rendering separately and easily make minor changes. It's also reasonably priced, and chat support is prompt and helpful.

What do you dislike most about this product?

Enabling the HTTP: referer option to view where our leads are being referred from is not as simple. For example, I have one capture page advertised in a variety of places and would like to see which one is generating leads.

What recommendations would you give to someone considering this product?

If I were to mention something positive, it would be that they have a lot of useful resources. The interface is easy to use, the dashboard helps understand what's going on, and the system can be scaled up when advanced automation, webinars, and advanced funnels are required.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Maria g.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A helpful tool in the growth of business

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse makes it much easier for me to reach out to additional users, and therefore the interaction grows. GetResponse also allows me to educate more consumers about changes to the product or service, which is a positive thing!

What is your favorite aspect of this product?

I enjoy how the dashboard and menu widgets can be customized. I like how I take a focused, sequential approach to marketing and selling digital products. I like how quickly and easily I can create a brand template and use snippets or the entire template in new emails I create. What's even better is the ease with which I can re-use successful emails I've already sent.

What do you dislike most about this product?

I believe it is an excellent email marketing solution, but I believe there are better landing page and website builder options. When we are experimenting with our templates in any way, GetResponse is best used on a desktop. When trying to move around blocks, either the desktop site on my iPad or the app on my phone or iPad is clumsy and often difficult.

What recommendations would you give to someone considering this product?

I found it really helpful in building a funnel communication strategy. Getresponse is the greatest tool. Similarly, before launching a new product or service, I can test it or advertise it to our previous and present customers. Here's why creating buyer or interested buyer lists is critical in consistent sales.

Pros

  • Trustworthy
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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