GetResponse Customer Reviews 2025 | SoftwareReviews

GetResponse

Composite Score

8.6 /10

CX Score

8.8 /10

65 Reviews Write a Review

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What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

Filter By

5 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 96%
Conflict Resolution:: 97%
Strategy & Innovation:: 96%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Unique Features
Inspires Innovation
Altruistic

Feature Ratings

Average 86

Auto-Responders

Dynamic Content

Campaign Management

Email Templates

Email Delivery

Segmentation

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

A/B Testing

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Average 86

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Marketing Automation - B2C

Score 8.3

View GetResponse in this category (opens in a new tab)

GetResponse Reviews

Mustafa L.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Powerful Email Services Provider.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The WordPress supported integration is good.

What is your favorite aspect of this product?

Very quick creating new professional promotional emails for the different customers.

What do you dislike most about this product?

GetResponse is an easy tool to set and no complications.

What recommendations would you give to someone considering this product?

GetResponse its a major email services provider system, easy to set and its features functionalities are excellent and productive to the business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marcelo B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Optimized email delivery

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is a complete platform for marketing automation, that has been very successful delivery of our marketing campaings. Although GetResponse don't offers a free version, the price is really attractive if compared to other similar solutions.

What is your favorite aspect of this product?

A feature from GetResponse that really impacted our mail campaigns, is that over time, the platform learn contacts behavior. Regardless the time you send a campaign, you can setup GR to deliver your message at the most probable time the contact usually open his e-emails. This really increased our opening/click rates. Furthermore, GR offers a webinar management tool, that is a differencial from other solutions.

What do you dislike most about this product?

Data analytics is an aspect that can be improved.

What recommendations would you give to someone considering this product?

I recommend you to try GetResponse. The price is attractive, the setup is easy and fast.

Pros

Unique Features
Transparent
Helps Innovate
Continually Improving Product

Ken J.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Very innovative product, great customer support.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The customer support features such as live chat make it very easy to setup campaigns.

What is your favorite aspect of this product?

The large amount of templates available.

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take advantage of all trainings that you receive to make your campaigns more effective.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GetResponse

What is GetResponse?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

GetResponse Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love GetResponse?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Email Delivery The ability to send email to large number of recipients at-scale.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Marketing Automation - B2C

GetResponse Reviews

Mustafa L.

Powerful Email Services Provider.

Likeliness to Recommend

Pros

Marcelo B.

Optimized email delivery

Likeliness to Recommend

Pros

Ken J.

Very innovative product, great customer support.

Likeliness to Recommend

Pros

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1
Since last award

1
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Feature Ratings

Auto-Responders

Dynamic Content

Campaign Management

Email Templates

Email Delivery

Segmentation

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

A/B Testing

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration