GetResponse Customer Reviews 2025 | SoftwareReviews

GetResponse

Composite Score

8.5 /10

CX Score

8.8 /10

64 Reviews Write a Review

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What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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5 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Unique Features
Inspires Innovation
Altruistic

Feature Ratings

Average 86

Auto-Responders

Campaign Management

Dynamic Content

Email Templates

Email Delivery

Segmentation

Sales Intelligence & Conversion Rates

Basic Reporting and Analytics

A/B Testing

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Marketing Automation - B2C

Score 8.3

View GetResponse in this category (opens in a new tab)

GetResponse Reviews

Nicholas C.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Excellent email marketing platform.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse gives instant feedback notifying the sender whether the message has been delivered to the right person.

What is your favorite aspect of this product?

It enabes our marketing team to reach many potential customers. Proper marketing channels are observed and the right targeted group can be easily reached.

What do you dislike most about this product?

I have not experienced any drawback from the performance of this product.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any company for effective marketing of products and services.

Pros

Performance Enhancing
Efficient Service
Inspires Innovation
Saves Time

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2021

Simple and effective

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Samara H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Great tool for creating marketing campaigns

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

It is a platform that aims to automate marketing with a fully scalable workflow customization for marketing campaigns, it allows us to easily create emails with the use of its templates, we can also create custom landing pages for our marketing campaigns email and send bulk emails to clients, offers a versatile and easy-to-use platform that has a host of features that are capable of meeting all emerging marketing needs, you can also create multiple topics and senders, you can perform AB tests on creatives and themes.

What is your favorite aspect of this product?

The tool is very useful and has many functions, so you can create a specific list of subscribers or segment recipients and follow the analytics that tell you the success of your email campaign, it is easy to customize the email campaign without knowing the development knowledge, it also offers advanced functions to customize email templates, campaign tracking and reports, you can also customize the subject of emails and the text of these using contact information, it is one of the best tools to meet all your email marketing needs.

What do you dislike most about this product?

I still do not find anything negative about this platform of great importance, it offers a wide range of functions that make the work much easier to carry out, I have nothing bad to comment about the software.

What recommendations would you give to someone considering this product?

There are many online resources and troubleshooting help centers, offering 24/7 live chat to provide additional support for business accounts, this tool can provide excellent results, I can assure you.

Pros

Continually Improving Product
Enables Productivity
Effective Service
Generous Negotitation

GetResponse

What is GetResponse?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

GetResponse Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love GetResponse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Email Delivery The ability to send email to large number of recipients at-scale.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Marketing Automation - B2C

GetResponse Reviews

Nicholas C.

Excellent email marketing platform.

Likeliness to Recommend

Pros

Simple and effective

Likeliness to Recommend

Pros

Samara H.

Great tool for creating marketing campaigns

Likeliness to Recommend

Pros

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Feature Ratings

Auto-Responders

Campaign Management

Dynamic Content

Email Templates

Email Delivery

Segmentation

Sales Intelligence & Conversion Rates

Basic Reporting and Analytics

A/B Testing

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

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