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GetResponse Logo
GetResponse

GetResponse

Composite Score
8.3 /10
CX Score
8.6 /10
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Category
GetResponse
8.3 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details

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Awards & Recognition

GetResponse won the following awards in the Marketing Automation - B2C category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Marketing Master Data Management

88

Email Marketing Automation

87

Mobile Marketing Management

85

Marketing Analytics

85

Marketing Asset Management

84

Social Media Marketing Management

83

Customer Journey Modelling

83

Marketing Project Management

80

Multivariant Testing

80

SMS Marketing

79

Vendor Capability Ratings

Average 83

Ease of Customization

86

Quality of Features

85

Ease of Implementation

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

81

Business Value Created

80

Availability and Quality of Training

80

GetResponse Reviews

Anvika L.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Beginner-Friendly Software For web-based Marketing

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Get response allows you to contact your customers routinely utilizing email. You can set up campaigns that will trickle the information to your list over so numerous hours, days, weeks or months. You can also use it on an oddball basis. Getting response make life easy to arrive at all your email lists.

What is your favorite aspect of this product?

Getresponse is easy to get everything rolling with as they offer assistance videos and support to help you through the troublesome first email campaign set-up. I have attempted a couple of the main email campaign companies including Aweber, constant contact and MailChimp, get a response was the easiest to set up your first campaign.

What do you dislike most about this product?

The main feature I will like them to refine is the drag and drop builder. At the point when you make a landing page you still need to design one for the mobile view. Would like the system to auto-make the underlying landing page for mobile view.

What recommendations would you give to someone considering this product?

GetResponse is incredible for list working inside your crowd and for sending emails brilliantly. GetResponse is decently user-accommodating and does not take long to learn. Their website also is an extraordinary resource for learning different features of the instrument and it is certainly worth looking at.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Caring

Everleigh P.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

GetResponse, easy email marketing!

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Get Response is all in one online marketing platform that help us to grow our business. They have unlimited email marketing which help to design and trigger action-based automated emails that help us to engage our clients and sell our products to them.

What is your favorite aspect of this product?

Get Response has tools that make it easy to design and also, they have professional templates that enable us to make our deliverability first class and best. They also help us to promote our business with Al-driven which is code-free website builder.

What do you dislike most about this product?

They do not have free plan to test their functionalities and features and before purchasing we cannot test it is perfect for our business or not. After sign up for premium plan there is not refund plan as they did not refund our payment if we fail to use their system or software. Their integration is also limited and needs improvement.

What recommendations would you give to someone considering this product?

Get Response has helped us to improve our delivery rates by improving our relations with the clients. This software helps us to customize everything which make it highly recommended software. They have training guides and videos to help us get up and running quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Jessica J.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

GetResponse has Best technical support I've seen

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Getresponse is not difficult to get everything rolling with as they offer assistance recordings and support to help you through the troublesome first email crusade set up. I have attempted a couple of the main email crusade organizations including Aweber, steady contact, and Mailchimp, a get response was the most straightforward to set up your first mission.

What is your favorite aspect of this product?

Nearly no matter what I can depend on GR's technical support group to address my inquiries quickly and with clear skill. This implies such a huge amount to me that I've expounded on the significance of technical support in settling on an email supplier in my book for solopreneurs, "Life Force Marketing." I've attempted a few different organizations and, among the reasons I passed on them to look for greener fields was their shakey, slow, unknowledgeable, or antagonistic technical support choices. Moment CHAT is the place where it's at on the off chance that you are a one-individual show.

What do you dislike most about this product?

GR requires a significant period to learn. The association of the site, which sounds good to me presently, was not at first instinctive. I have begun giving instructional exercises to my clients (I prescribe GR to all my new site proprietors) to help them through the principal long periods of receiving their email records, greeting pages, and autoresponders ready. Likewise, even though I like the presentation page creator, I am additionally as yet expecting some improvement in the point of arrival development capacities, which I view as tedious and fussy.

What recommendations would you give to someone considering this product?

GetResponse let me associate with my crowd during this questionable time. It's permitted me to refresh my substance and an extraordinary proposal to them, so they can take part in my mission.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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