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GetResponse Logo
GetResponse

GetResponse

Composite Score
8.3 /10
CX Score
8.6 /10
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Category
GetResponse
8.3 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Marketing Automation - B2C category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Marketing Master Data Management

88

Email Marketing Automation

87

Mobile Marketing Management

85

Marketing Analytics

85

Marketing Asset Management

84

Social Media Marketing Management

83

Customer Journey Modelling

83

Marketing Project Management

80

Multivariant Testing

80

SMS Marketing

79

Vendor Capability Ratings

Average 83

Ease of Customization

86

Quality of Features

85

Ease of Implementation

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Ease of IT Administration

81

Business Value Created

80

Availability and Quality of Training

80

GetResponse Reviews

Sarah A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Incredibly convenient and easy

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

GetResponse impressed me with its email marketing features, but I also tried it for building pages and marketing automation, and it excelled in each of those areas as well. I found GetResponse to be a very responsive tool overall. Its wealth of functionality and marketing automation solutions are what make it stand out from the competition.

What is your favorite aspect of this product?

GetResponse has moved us to a new spot with new opportunities and advantages where we are free to work however we desire. There are many templates already accessible to assist us to develop pages and campaigns with little work, and there are no restrictions on personalizing the features. GetResponse, in my opinion, has the ideal set of capabilities that are both adequate and powerful to advance both our marketing plan and brand revenue.

What do you dislike most about this product?

First of all, the user interface wasn't very convenient when we first deployed this system; in fact, it was quite clumsy. However, thanks to recent updates, many of the changes have been made, and it is now swift, instinctive, and trying to engage. As a result, I am currently enjoying it, and I haven't encountered any problems recently.

What recommendations would you give to someone considering this product?

GetResponse is a tool that can help you generate leads because it enables your marketing team to create highly responsive and engaging campaigns and send them to the appropriate recipients at the appropriate times. It also enables your team to be productive and boost the effectiveness of your marketing strategy by scheduling campaigns and keeping track of their performance.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Very powerful tool, highly recommended.

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

The ability to manage all of your small to medium-sized business's needs from a single, centralized dashboard; access to a wide variety of Landing page templates; assistance with gathering contact information from website visitors; management of your email marketing campaigns; and, finally, automation of your email outreach. Construct a path that guides your target audience to your desired outcome, and what else can you ask for? The Page has all of the relevant information.

What is your favorite aspect of this product?

Being a busy person, I appreciate how simple it is to accumulate a mountain of unread messages. Every day, I send out a newsletter to my mailing list, and then, after a week or two, I go back and put the emails to an autoresponder that I use for new leads who haven't been receiving the original newsletters. This really facilitates my work and helps me to reduce my platform time without sacrificing productivity. What's more, I appreciate the Spam Score function, which assists in avoiding having my mails categorized as spam. Your message won't be read if it ends up in spam.

What do you dislike most about this product?

In my opinion, the landing page might use some additional features. Too much or too little is preloaded into templates, in my experience. More features like those found in ClickFunnels or Builderall would be great. GetResponse might be more useful if it allowed users to build sales funnels and accept payments on the platform. I know I'm not alone in preferring centralized locations for my work-related needs.

What recommendations would you give to someone considering this product?

If you're just starting out with marketing automation but want access to a robust platform without the associated steep learning curve, GetResponse is a solid option. While it does appear to offer a robust set of tools for generating automated sequences, it is not the answer for widespread industry adoption. Also, given the increased levels of competition in the market, the price may seem high in comparison to other options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manish Singh B.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Maximizing Email Marketing Efforts

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is an all-in-one platform that combines email marketing, landing pages, marketing automation, webinars, and CRM in one place. Also, it has a user-friendly interface.

What is your favorite aspect of this product?

GetResponse is an all-in-one platform that combines email marketing, landing pages, marketing automation, webinars, and CRM in one place. The advanced automation features offered by GetResponse, such as event-based triggers, conditional logic, and multi-channel workflows. Good Customer Support.

What do you dislike most about this product?

Pricing is high compared to Aweber. The landing page and other design customization options are limited.

What recommendations would you give to someone considering this product?

Choose a plan according to your work. Take advantage of the Free trial. Use customer support for any issue.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Respectful

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