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GetResponse Logo
GetResponse

GetResponse

Composite Score
8.3 /10
CX Score
8.7 /10
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GetResponse
8.3 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Marketing Automation - B2C category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Marketing Master Data Management

88

Email Marketing Automation

87

Marketing Asset Management

83

Marketing Analytics

83

Customer Journey Modelling

83

Mobile Marketing Management

83

Social Media Marketing Management

82

Marketing Project Management

80

SMS Marketing

77

Multivariant Testing

77

Vendor Capability Ratings

Average 82

Ease of Data Integration

85

Ease of Customization

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Vendor Support

82

Business Value Created

82

Breadth of Features

81

Ease of IT Administration

81

Availability and Quality of Training

79

GetResponse Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

A Comprehensive and Cost-Effective Marketing tool

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

The main difference between GetResponse and other marketing platforms lies in its all-in-one approach. While many tools specialize in one area, such as email marketing or landing pages, GetResponse combines features like email automation, webinars, CRM, and e-commerce tools into a single platform. This integration makes it a more comprehensive solution for businesses looking to manage multiple aspects of their digital marketing. However, competitors may offer more advanced features in specific areas, like email design or integrations, making GetResponse a better option for businesses seeking an affordable, all-inclusive solution.

What is your favorite aspect of this product?

GetResponse offers a wide range of advantages, including an easy-to-use interface, powerful automation tools, and a comprehensive suite of marketing features like email marketing, landing pages, webinars, and e-commerce tools. It provides advanced analytics for campaign optimization, precise audience segmentation for personalized messaging, and seamless third-party integrations. With competitive pricing and the ability to host webinars, GetResponse is a cost-effective solution for businesses looking to improve engagement, conversions, and overall marketing efficiency.

What do you dislike most about this product?

Despite its many advantages, GetResponse has a few disadvantages. Its pricing can be higher for small businesses on lower-tier plans, especially if advanced features like webinars and e-commerce tools are needed. The platform's template library, while varied, may not be as extensive or customizable as some competitors. Additionally, GetResponse's customer support, although helpful, can sometimes have slower response times during peak periods. Lastly, the platform's automation features might require a learning curve for beginners, making it less ideal for those without prior marketing experience.

What recommendations would you give to someone considering this product?

Overall, GetResponse is a powerful and versatile marketing platform that offers a comprehensive suite of tools for businesses seeking to manage email marketing, automation, webinars, e-commerce, and more in one place. Its user-friendly interface, affordability, and robust features make it an appealing choice for small to medium-sized businesses. While it may have some limitations in customization and customer support response times, its all-in-one approach provides great value for businesses looking to streamline their marketing efforts. For those seeking a cost-effective, integrated solution, GetResponse stands out as a solid option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah N.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

pricey Email marketing tool

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

GetResponse has the free version of the software which one can use to send email marketing campaigns

What is your favorite aspect of this product?

The speed of email delivery and ease of customization of email templates are the best features for me

What do you dislike most about this product?

Connecting the domain with the tool so the email can be sent from custom domain is kinder hard as the DNS takes longer to be validated

What recommendations would you give to someone considering this product?

I would recommend the solution for email marketing because it is easier to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sumit D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy Solution for Mail Marketing

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse stands out by offering an all-in-one platform that includes email marketing, landing page builders, webinars, and automation—all in one place. It’s easy for beginners but also has powerful tools for advanced users. The pricing is competitive, and the support is solid, making it a great choice for small to mid-sized businesses. This is a major diffence.

What is your favorite aspect of this product?

My favorite part of the GetResponse is definitely the automation features. The ability to create personalized workflows based on customer actions makes it so much easier to engage with subscribers at the right time. It really helps streamline email marketing and saves me so much time while still delivering targeted content.

What do you dislike most about this product?

What I Dislike Most About GetResponse: - Email Deliverability: Sometimes emails land in the spam folder, which affects engagement. - Room for Improvement: It would be great to see better consistency in inbox placement.

What recommendations would you give to someone considering this product?

If you’re thinking about trying GetResponse, I’d say go for it, especially if you need an all-in-one tool. The automation features are great for saving time and making your emails more personal. It’s super convenient to have email marketing, landing pages, and webinars all in one place. Just make sure it fits your business needs, particularly if you’re a small or mid-sized business. Trying the free trial first is a smart way to see if it works for you.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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