What is GEP SMART?
GEP is one of the leading providers of strategic sourcing services in the world. Every year, we help hundreds of organizations save billions in spend. Staffed by experienced category specialists, our sourcing teams get sustainable results fast – real results that improve the bottom line and create competitive advantage.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
93 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GEP SMART?
Pros
- Caring
- Reliable
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
eAuction Functionality
Consulting & Advisory
Community Support
Contract Management
Auction Management
ERFx
Catalog Management
Procurement Management
Workflow Management
Spend Analysis
Supplier Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Business Value Created
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
GEP SMART Reviews
- Role: Public Sector
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Jul 2022
Easy to use, intuitive.
Likeliness to Recommend
Pros
- Trustworthy
- Caring
- Friendly Negotiation
- Helps Innovate
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- Role: Vendor Management
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2022
Good producr
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Respectful
- Generous Negotitation
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- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jul 2022
Good software supported by great people
Likeliness to Recommend
Pros
- Caring
- Respectful
- Acts with Integrity
- Transparent
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
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