
What is Genesys Cloud CX?
Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGenesys Cloud CX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Genesys Cloud CX.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Genesys Cloud CX?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Multi Channel Queue Management
Knowledge Management
Call Scripting and Call Flow Management
Skills Based Routing
Screen Prompts
Contact Center Analytics
Workforce Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Genesys Cloud CX Reviews
Amandeep V.
- Role: Vendor Management
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Easy to use easy to intrigrate Reporting good
Likeliness to Recommend
What differentiates Genesys Cloud CX from other similar products?
Second, PMs work closely with designers, so you’ll be expected to deliver criticism on designs with a high degree of emotional intelligence. Interviewers will therefore want to see that you can provide clear and constructive feedback when answering the question.
What is your favorite aspect of this product?
First, one of your tasks as a PM is to help design new product features and improve existing ones. So you’ll need to be able to explain what differentiates an excellent product from its competitors.
What do you dislike most about this product?
Third, PM’s often have to make important design decisions with little time and lacking data. So a good PM knows the product they own inside and out, which helps to make better choices in
What recommendations would you give to someone considering this product?
So a good PM knows the product they own inside and out, which helps to make better choices in Third, PM’s often have to make important design decisions with little time and lacking data.
Pros
- Reliable
- Enables Productivity
- Fair
- Acts with Integrity
Cons
- Inhibits Innovation
- Less Effective Service
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
Kusum B.
- Role: Sales Marketing
- Industry: Media
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2023
It is little costly but easy to use. Overall good.
Likeliness to Recommend
What differentiates Genesys Cloud CX from other similar products?
Deliver high quality interactions. smart engagements, and consistently better outcomes.
What is your favorite aspect of this product?
Get better agent productivity, increase customer satisfaction.
What do you dislike most about this product?
It is little costly. Hoping for cost effective communication
What recommendations would you give to someone considering this product?
Overall experience is good, although there are some parts of improvements.
Pros
- Saves Time
- Helps Innovate
- Reliable
- Efficient Service
Cons
- Commodity Features
Please tell us why you think this review should be flagged.

Serdar Ş.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Apr 2023
Central cloud solution
Likeliness to Recommend
What differentiates Genesys Cloud CX from other similar products?
Genesys Cloud CX support processes, we can get a very fast response and solution. This is the most beautiful feature that distinguishes it from other ünren.
What is your favorite aspect of this product?
The central solution aspect is my favorite part.
What do you dislike most about this product?
The reporting tool in the interface sometimes does not work the way I want.
What recommendations would you give to someone considering this product?
The best factor in recommending this product is that the integration processes into a structure are very fast.
Pros
- Effective Service
- Security Protects
- Performance Enhancing
- Efficient Service
Cons
- Commodity Features
- Inhibits Innovation
- Less Caring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
