Fyle Customer Reviews 2025 | SoftwareReviews

Fyle

Composite Score

8.2 /10

CX Score

8.2 /10

41 Reviews Write a Review

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What is Fyle?

Expense management powered by AI to automate receipt tracking, data extraction from receipts, real-time policy checks, dynamic approval assignment, to ensure greater policy compliance with exceptional employee experience.

Company Details

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Awards & Recognition

Fyle won the following awards in the Expense Management category

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2024 Data Quadrant Champion

Latest Award, 2024

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

Fyle Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Fyle.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 89%
Conflict Resolution:: 91%
Strategy & Innovation:: 89%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fyle?

5% Negative

2% Neutral

93% Positive

Pros

Security Protects
Efficient Service
Transparent
Reliable

Feature Ratings

Average 86

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Expense Policy Aware

Desktop Browser Support

Travel Profile

Optical Character Recognition

Expense Itemization

Travel and Accommodation Booking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Fyle Reviews

Stevvi M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Smart Way to Automate Your Expense

Likeliness to Recommend

9 /10

What differentiates Fyle from other similar products?

The unique features of Fyle distinguish it from other similar products. It has a user-friendly interface that makes it easy for everyone to handle without any technical knowledge. Its customization options offer a wide range of tools that are highly adaptable according to the needs of businesses.

What is your favorite aspect of this product?

I prefer using Fyle due to its unique features. Al powered scanning in Fyle reduces the manual effort. It ensures accuracy and faster workflow in the meantime without any delay. We can save a lot of time by going smoothly with Fyle. It has a highly customizable workflow that fits according to the requirements of my company.

What do you dislike most about this product?

Fyle has a steep learning curve for newcomers. It requires an extensive technical knowledge. Employees can find complexity if they are new to technical terms. So, if a user-friendly setup is done with proper guidelines they will eventually be helpful.

What recommendations would you give to someone considering this product?

Before using Fyle goals and objectives must be clear. It is very useful for working in real-time integration without wasting time and manual effort. It perfectly aligns with all business needs and works very well with mobile functionality.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Inspires Innovation

Antonella M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

My Experience With Fyle

Likeliness to Recommend

9 /10

What differentiates Fyle from other similar products?

For handling business expenses, this product offers great features making it easy to track the expense.

What is your favorite aspect of this product?

I like ease of tracking expenses. It is easy to understand and integrates with other tools.

What do you dislike most about this product?

No bad experience whatsoever with Fyle. First the bill.

What recommendations would you give to someone considering this product?

It has been an awesome product. Meets all our needs with relation to expense management

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Yaseen M.

Role: Operations
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

The product is quick and great for work expenses

Likeliness to Recommend

10 /10

What differentiates Fyle from other similar products?

I really have to appreciate their customer service. They are prompt, friendly and reliable. When we need to make changes they take right over and get it done.

What is your favorite aspect of this product?

It is easy to categorize expenditures and submit reports for review and for processing. The whole process is quite simple.

What do you dislike most about this product?

I think that the mobile app of the software could be improve because it can have delays when a large number of items are being processed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fyle

What is Fyle?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Fyle Ratings

90 Likeliness to Recommend

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Fyle?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Fyle Reviews

Stevvi M.

Smart Way to Automate Your Expense

Likeliness to Recommend

Pros

Antonella M.

My Experience With Fyle

Likeliness to Recommend

Pros

Yaseen M.

The product is quick and great for work expenses

Likeliness to Recommend

Pros

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Feature Ratings

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Expense Policy Aware

Desktop Browser Support

Travel Profile

Optical Character Recognition

Expense Itemization

Travel and Accommodation Booking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

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