Fyle Customer Reviews 2025 | SoftwareReviews

Fyle

Composite Score

8.2 /10

CX Score

8.2 /10

41 Reviews Write a Review

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What is Fyle?

Expense management powered by AI to automate receipt tracking, data extraction from receipts, real-time policy checks, dynamic approval assignment, to ensure greater policy compliance with exceptional employee experience.

Company Details

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Awards & Recognition

Fyle won the following awards in the Expense Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

Fyle Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Fyle.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 89%
Conflict Resolution:: 91%
Strategy & Innovation:: 89%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fyle?

5% Negative

2% Neutral

93% Positive

Pros

Security Protects
Efficient Service
Transparent
Reliable

Feature Ratings

Average 86

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Expense Policy Aware

Desktop Browser Support

Travel Profile

Optical Character Recognition

Expense Itemization

Travel and Accommodation Booking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Fyle Reviews

Marc B.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Brilliant for on the go expenses

Likeliness to Recommend

10 /10

What differentiates Fyle from other similar products?

The app is user friendly and it takes me no time at all to record my expenses. I find the categories simplified, yet detailed enough and easy to use.

What is your favorite aspect of this product?

I can make annotations on the expenses with regards to the purpose or reason. The instant alerts when a spend is made adds to security.

What do you dislike most about this product?

It would be great if an employee could request a higher one-off funds within the app.

What recommendations would you give to someone considering this product?

Seamless, always works and easy to use to upload receipts and keep control of expenses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Johan B.

Role: Finance
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Route payment requests to department heads

Likeliness to Recommend

10 /10

What differentiates Fyle from other similar products?

Implementation was easy and the spend management control is beyond anything I have seen.

What is your favorite aspect of this product?

It is easy to add people to the system and send requests. I have never experienced a bug with this program.

What do you dislike most about this product?

Receipts backup should be formatted by vendor and months.

What recommendations would you give to someone considering this product?

Streamlined process in approving purchase requests and good enough to accomplish credit card controls.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fyle

What is Fyle?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Fyle Ratings

90 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Fyle?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Fyle Reviews

Marc B.

Brilliant for on the go expenses

Likeliness to Recommend

Pros

Likeliness to Recommend

Pros

Johan B.

Route payment requests to department heads

Likeliness to Recommend

Pros

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Feature Ratings

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Expense Policy Aware

Desktop Browser Support

Travel Profile

Optical Character Recognition

Expense Itemization

Travel and Accommodation Booking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

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Product Strategy and Rate of Improvement

Breadth of Features

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