Fyle Customer Reviews 2024 | SoftwareReviews

Fyle

Composite Score

8.6 /10

CX Score

8.6 /10

39 Reviews Write a Review

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What is Fyle?

Expense management powered by AI to automate receipt tracking, data extraction from receipts, real-time policy checks, dynamic approval assignment, to ensure greater policy compliance with exceptional employee experience.

Company Details

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Awards & Recognition

Fyle won the following awards in the Expense Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact
Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

Fyle Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Fyle.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fyle?

6% Negative

2% Neutral

92% Positive

Pros

Efficient Service
Security Protects
Transparent
Reliable

Feature Ratings

Average 86

Expense Policy Aware

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Desktop Browser Support

Travel Profile

Expense Itemization

Optical Character Recognition

Travel and Accommodation Booking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Customization

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Fyle Reviews

Yaseen M.

Role: Operations
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

The product is quick and great for work expenses

Likeliness to Recommend

10 /10

What differentiates Fyle from other similar products?

I really have to appreciate their customer service. They are prompt, friendly and reliable. When we need to make changes they take right over and get it done.

What is your favorite aspect of this product?

It is easy to categorize expenditures and submit reports for review and for processing. The whole process is quite simple.

What do you dislike most about this product?

I think that the mobile app of the software could be improve because it can have delays when a large number of items are being processed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marc B.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Brilliant for on the go expenses

Likeliness to Recommend

10 /10

What differentiates Fyle from other similar products?

The app is user friendly and it takes me no time at all to record my expenses. I find the categories simplified, yet detailed enough and easy to use.

What is your favorite aspect of this product?

I can make annotations on the expenses with regards to the purpose or reason. The instant alerts when a spend is made adds to security.

What do you dislike most about this product?

It would be great if an employee could request a higher one-off funds within the app.

What recommendations would you give to someone considering this product?

Seamless, always works and easy to use to upload receipts and keep control of expenses.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeffrey G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Fyle makes the expense process easier for us

Likeliness to Recommend

9 /10

What differentiates Fyle from other similar products?

How simple it is and how easy to use. He hated how laborious and time-consuming it was to gather receipts and record expenses in a report. With Fyle, it's very simple. Fyle makes it easy for me to track and control all of my company's expenses. Since I used to spend hours and hours creating expense reports, this also allows me more time to focus on other tasks.

What is your favorite aspect of this product?

I appreciate that Fyle notifies me by phone when I have a new expense and that I can record it immediately after making the purchase.

What do you dislike most about this product?

It can be confusing to use some of the filters when reviewing expenses. As an employee, I'm having trouble figuring out how to limit the results to only see the charges for which I submitted a refund request.

What recommendations would you give to someone considering this product?

Automating our expense management operations is something Fyle is tackling. Reporting is considerably easier and saves us time. A game-changer is the ability to simply send an image of my receipt via SMS and instantly associate it with my expenses. Now I can quickly and easily take a photo of my receipt instead of worrying about keeping track of a paper one.

Pros

Continually Improving Product
Reliable
Saves Time
Generous Negotitation

Fyle

What is Fyle?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Fyle Ratings

90 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Fyle?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Fyle Reviews

Yaseen M.

The product is quick and great for work expenses

Likeliness to Recommend

Pros

Marc B.

Brilliant for on the go expenses

Likeliness to Recommend

Pros

Jeffrey G.

Fyle makes the expense process easier for us

Likeliness to Recommend

Pros

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Feature Ratings

Expense Policy Aware

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Desktop Browser Support

Travel Profile

Expense Itemization

Optical Character Recognition

Travel and Accommodation Booking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Customization

Quality of Features

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

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