Front

What differentiates Front from other similar products?

Because our team frequently collaborates with remote engineers and designers, effective communication is critical. We've tried and utilized every major Ticket & Helpdesk system in the past, but Front is the greatest match for our needs. I like this way since it allows us to designate who will handle an email, leave notes, and tag each other for status updates and remarks before sending our answer.

What is your favorite aspect of this product?

I was really happy with Front's ability to manage group distribution email. We were able to tag who handles group email, create status notes, and plan how to reply to an email when different people maintained group email. It is simple to use, the platform is clean, and it offers a wide range of features. Working on a client request with many team members is wonderful, especially when you can talk to individual team members and draft together.

What do you dislike most about this product?

Our IT administrator may have set it up, but I was unable to delete the emails from the group distribution email. I also had some trouble loading my email signature, but I figured it out.

What recommendations would you give to someone considering this product?

Front is the greatest alternative for managing your company's inboxes with various team members. Request a demo from the seller and ask plenty of questions to see how this software will best meet the demands of your firm.

What differentiates Front from other similar products?

We're cooperating more frequently by sharing and assigning tasks, and we're saving time by reusing each other's templates. We're dealing with interminable email forwarding and unpleasant responses. Sharing draft emails makes emails much more professional, and it keeps everyone informed about the progress of the conversation. Finally, if you attempted to connect a Picture, you had to first push the button and then locate the image. When I try to include a picture into a document, it ALWAYS ends up in the Type Section.

What is your favorite aspect of this product?

Message templates, colleague tagging, and draft sharing enable me to cooperate in my workflow swiftly and effortlessly. I prefer being able to communicate with my team via email, whether it's to plan a response, share a draft, or reach out to the best person to leave a response. I don't have to forward an email to someone in order for them to see the complete conversation. I just tag them, and they may view all of the information, contribute to the composition of an answer, or skip to the answer themselves. It also saves you the trouble of tagging someone in Slack to have them respond to an email.

What do you dislike most about this product?

Integrations with Zoom/Teams and calendar linkages occasionally fail. I occasionally lose track of whether anything was said in the team conversation or in Front. When I try to connect a file, it appears in the type area after I drop it. It's extremely irritating.

What recommendations would you give to someone considering this product?

Engage the entire organization to make the most of the opportunity and cooperate with all of your cross-functional partners. Front is ideal for collaborating on sending crucial emails to individuals outside your organization, exchanging emails with your whole team, and allowing other people to remain up to date on conversations without constant forwarding or cc-ing.

What differentiates Front from other similar products?

With Front, I can work considerably faster and always keep track of emails. I can quickly see what has to be done. I can always make a correct answer since I can immediately confirm what I wrote to our previous contact. We can also work cooperatively. I can see who on the team has already dealt with an email. We can talk about it and exchange the drafts. The "send later" option has enabled me to complete assignments when I need to work late, but only send emails in the morning to avoid disturbing people who are not working.

What is your favorite aspect of this product?

Canned replies are quite convenient to utilize, especially with autocomplete areas. The regulations are simple and straightforward to implement. I really like the "contact" page since it shows me everything the contact has already sent as well as what we have sent to them. The option to tag other team members inside an email chain is my favorite feature of Front. If you need to ask your supervisor a question regarding an email you received, simply type "@" followed by their name. There's no need to "forward emails" and clutter your inbox because everything is in the same thread.

What do you dislike most about this product?

Because the search function does not filter out junk, I occasionally miss emails. It would be ideal if they could at least appear under the contact tab. That way, you can check whether someone says they wrote you earlier but your email went to spam.

What recommendations would you give to someone considering this product?

Do not be afraid to seek for assistance from the Front team; they will reply swiftly. It's pretty simple to use after you've got everything set up. With the regulations and everything, it may take some time, but you'll be able to link nearly anything to Front: Google Drive, Google Meet, your calendar, and Hubspot. Whereas some individuals prefer to send an email and get the job done, I strongly advise you to investigate your alternatives in Front. There are so many advantages to using this platform that you are missing out on numerous opportunities to save time if you do not experiment/explore.