In Partnership With SelectHub
What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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In Partnership With SelectHub
Front Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Workflow Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Vendor Support
Also Featured in...
Front Reviews
Alexandre L.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
Robust software, easy to use.
Likeliness to Recommend
What differentiates Front from other similar products?
We mostly utilize it for client communication: as project managers (both technical and operational/marketing), we have 10 to 20 projects going concurrently. It improves communication between us; for example, we may simply ping colleagues who know more about a topic to ask for their expertise. The snooze option is also handy for reminding us when to return to a customer and preventing us from having fifty emails in our inbox. It has contributed significantly to highly qualified integral development; it is the greatest alternative for disseminating various interaction procedures.
What is your favorite aspect of this product?
I am glad that the program is of great importance. Front has been able to build numerous areas of strong and great communication with team members. The UI is really appealing, and I feel very comfortable utilizing its functions. I am appreciative for your assistance. The nicest thing about Front is the collaborative component; there are usually numerous individuals working on a project at the same time, and having a shared inbox, communicating internally in the same thread, and sharing our drafts helps us a lot to be more productive. It is also quite simple to distribute projects/subjects.
What do you dislike most about this product?
You're having sync troubles with mobile devices; it should be lot easier or more accessible. One issue we occasionally have is that when customers use our general address (projects@...), which we usually correspond with, it does not always come up immediately in our inbox (if they start a new thread and is not allocated), so we must be cautious and keep a check on the common inbox as well. It can also be an issue if they utilize this generic URL to provide us with access to test builds, for example.
What recommendations would you give to someone considering this product?
If communication internally and with clients is a vital element of your profession, I would suggest Front. It is useful for sharing information with coworkers and managing your email box. It entails several benefits that will assist you in developing networks and direct interactions with any member of the firm. You'll appreciate how its interface is built, and the pricing is reasonable. One of the most crucial features is shared mailbox, and you should utilize many that offer it eg projects, support, partners. You should also provide tags to assist clarify the view and identify essential threads or the location of the project..
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
JT E.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Fantastic tool for collaboration and communication
Likeliness to Recommend
What differentiates Front from other similar products?
Their CS team and the way the product just works!
What is your favorite aspect of this product?
The ability it gives us to Collaborate as a team is unmatched.
What do you dislike most about this product?
There are always limitations. But we we work around them.
What recommendations would you give to someone considering this product?
Do it! You won’t be disappointed
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Whitney L.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Easier Way to Share Emails
Likeliness to Recommend
What differentiates Front from other similar products?
I really appreciate the ease to share emails with colleagues and that is my main use case of Front. The ability to leave notes in regards to an email without emailing someone directly or sending an email for it to be within the thread; it is really nice when you need to share the information with others and not the main sender of the email. The ability to assign emails to others, especially if you work in a department with other colleagues who might pick up work, you can assign it to someone else to handle or to you directly so no one else handles it as well.
What is your favorite aspect of this product?
The ease of sharing emails with colleagues. A simple @ in the comment section or inviting someone to view the email makes it a lot easier and cleaner to share emails instead of constant forwarding.
What do you dislike most about this product?
I have folders within my Gmail for organizing emails into specific categories, and they are also within Front, but most of the time when I move an email in Gmail to a folder, Front will archive it instead of moving it to the same folder. If I have the ability to move it in Front after I moved in Gmail, the email appears back in my inbox in Gmail.
What recommendations would you give to someone considering this product?
I would recommend for you to at least try it and see for yourself how useful this tool can be for your business.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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