Freshdesk

What differentiates Freshdesk from other similar products?

In terms of handling inquiries, problems, customer service and post-service requests, Freshdesk allows a variety of operational activities to be carried out on tickets, and the user experience is good, to allow agents and supervisors to work in the instance efficiently.

What is your favorite aspect of this product?

Ticket automations and updates, Link with social channels, excellent handling of Outgoing Emails, Possibility to create templates, The web interface is very nice, We have the options to configure everything as it suits us best.

What do you dislike most about this product?

Browser-based app has some issues with shortcuts for canned response links and support articles

What recommendations would you give to someone considering this product?

customer service emails, FOH and BOH are areas in which he performs very well. Provides a personalized experience, especially when more than one support agent may serve a customer

What differentiates Freshdesk from other similar products?

Using the same administration panel, we are able to serve our clients across all channels, social networks, phone calls, emails, websites and SMS messages, ensuring that no request is neglected. You can monitor SLAs, provide self-help, automate workflows, measure metrics, and control everything related to customer support. Find out the average rate of the number of conversations happening in the company and perform the analysis.

What is your favorite aspect of this product?

It helps us connect, heal and manage customer inquiries and complaints effectively. AI-powered support chatbot. Create requests and tickets automatically. Ability to prioritize requests according to their importance. Analytics and dashboard platform. Track SLA and help control the customer experience.

What do you dislike most about this product?

By agency or user, I think it's a bit expensive. The mobile app needs to be improved.

What recommendations would you give to someone considering this product?

Freshdesk is a great ticket management app that allows businesses to efficiently handle customer inquiries and complaints, so I highly recommend it. Numerous analytics reports and dashboards are at your disposal to aid in data analysis, process and policy improvement, and a better customer experience.

What differentiates Freshdesk from other similar products?

Since we have a distributed team and a large client base, we rely on Freshdesk to efficiently monitor any problems that arise. Whenever a client contacts us, we log their inquiry into a ticketing system so that we may monitor its status and notify them when it has been resolved or provide more troubleshooting instructions, if necessary.

What is your favorite aspect of this product?

If your business or group needs a ticketing or communication tracking system, Freshdesk is a great option. One of the numerous available options is sure to be ideal for your needs. There are other methods that may be better suitable if you don't want ticketing or need to handle a different type of communication (say, just for sales).

What do you dislike most about this product?

Ticket allocation might be cumbersome if your group has a complex organizational structure. The app has several formatting issues with emails, and the update badges may be annoying.

What recommendations would you give to someone considering this product?

Freshdesk's UI is consistently well-designed and makes efficient use of available real estate across all supported platforms. The mobile app is not simply a desktop version of the desktop experience, and vice versa. Space is utilised well, with minimal letterboxing or wasted area on big desktop screens. It's simple to pick up and use right away.