Freshdesk

What differentiates Freshdesk from other similar products?

Freshdesk has great features including multi-channel support like email, phone, chat, and social media. It has excellent information and advanced analytics that help understand customer needs. It integrates multiple communication channels, which allow having different communication options with the client. The customer support reports provide real-time data, which allows better decision-making.

What is your favorite aspect of this product?

Learning to use the software was quite easy, due to its friendly user interface. Freshdesk is very effective scenario automations and keyboard shortcuts. In addition, that you can have all our website, social networks and email communication in one place. Provides support satisfactorily meets all our demands and concerns.

What do you dislike most about this product?

They need to incorporate the option to cancel the sending of an email or to retract the sending of an incorrect email.

What recommendations would you give to someone considering this product?

This platform has features that allow the development of quality personalized customer service, easy to use and with tools that improve workflow. I recommend it.

What differentiates Freshdesk from other similar products?

Freshdesk provides excellent capabilities to generate an organized and dynamic customer service process. The communication process with clients is much more efficient. This versatile and robust tool has increased the productivity of the company. Provides the greatest facility for our customers to make support requests. Allows you to respond to tickets from anywhere through the application.

What is your favorite aspect of this product?

It has simple to use tools, such as receiving tickets from multiple media, email, text, web portal and the mobile application that is considerably effective. Allow your customers to create their own help desk request tickets, track the progress of their ticket. It has a built-in contact directory for all internal employees, making it easy to assign copies or forward tickets.

What do you dislike most about this product?

Navigating through different support tickets and the analysis tool can be a bit tricky to use for new users.

What recommendations would you give to someone considering this product?

Freshdesk is a dynamic, intuitive, and easy-to-use customer service tool. It provides an effective and pleasant personalized customer service. I recommend its implementation.

What differentiates Freshdesk from other similar products?

Freshdesk is a solution that provides our clients with the most effective and personalized attention. It has facilitated and improved the complex work of customer service, making it a much simpler, proactive and productive process. Among its most outstanding functions, Freshdesk has customer-directed support tickets, which allows you to send tickets for service requests. It integrates all the communication channels used in the company to communicate with our clients.

What is your favorite aspect of this product?

It has an excellent interface, easy to use, with a design that is quite intuitive and works well in almost any browser. It is configurable, which allows us to adapt it to our needs, which are always variable. It has an effective real-time chat for instant communication with customers. Provide real-time support to your clients and proactively initiate chats with your website visitors. The platform provides a very useful self-help tool to optimize customer service.

What do you dislike most about this product?

When you start to use it, the initial setup is a bit confusing and it takes a long time to set up the integrations with your other services.

What recommendations would you give to someone considering this product?

Freshdesk is the best platform that helps to provide excellent customer service. It allows you to innovate and promote a good relationship with your customers.