In Partnership With SelectHub
What is Freshdesk?
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Freshdesk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Freshdesk.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
3
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshdesk?
Pros
- Respectful
- Enables Productivity
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Agent Collaboration
Multi Channel Support
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Service Workflow Management
Analytics and Reporting
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Freshdesk Reviews
Jeng T.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Reliable and effective!
Likeliness to Recommend
What differentiates Freshdesk from other similar products?
Easy to use, reliable and boosts effectivity!
What is your favorite aspect of this product?
That I get to work on tasks with my colleges easily.
What do you dislike most about this product?
Slow feeding through of signatures.
What recommendations would you give to someone considering this product?
Just make the system faster but overall, what a great product!
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Rajkishore M.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Jul 2021
Customer Support Team Of Your Company
Likeliness to Recommend
What differentiates Freshdesk from other similar products?
For it's easy onboarding process and cost is lower and justified than other similar products. Simple user interface. Free for multiple users in same account. Best for small and medium users for minimum cost. It archives conversations easily. Target mail success rate is high. Quality support team for instant resolution. Easy to integrate with another software. Creating tickets, auto response to mails, answers of mostly asked questions helps to save time. Collects user data safely and helps to use for email marketing.
What is your favorite aspect of this product?
With this software it has become easy to solve customer issues instantly and segregate them according to department. You can add your teams and forward tickets to relevant team. Easy to filter tickets by opened, closed and in progress which will save your time. Customers can attach files to elaborate issues easily and we can also reply to them in same way. In free trial you will get to know all the features easily and no extra training required to use this.
What do you dislike most about this product?
I have not faced any issues during my usage. But sometimes customers has failed to create tickets with valid credentials as freshdesk support team don't notify regarding maintenance timely.
What recommendations would you give to someone considering this product?
I will recommend this software as you can trail this software for free for some days before implementing to your company or business. You will get lots of features with premium plans. You can hire agents to reply on behalf of your team at a minimal price.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ajaykumaar T.
- Role: Public Sector
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2021
Best support tool available in Market
Likeliness to Recommend
What differentiates Freshdesk from other similar products?
The fact that freshdesk turns customers emails, sms and calls into tickets makes it easier for managers or take records on agents performance. Freshdesk is easy to man and understand, it's not a complicated site. One can also escalate issues on Freshdesk and you can set SLA
What is your favorite aspect of this product?
The best thing about Desktop is its amazing features to organize the work. It helps me to categorize the tickets based on urgent tasks, by which it helps us to deal easily with the most important customers. Now I have got rid of complexities as it has provided us a direction of working and helped in better collaboration of team members, each individual has the idea about who is dealing with which particular customers.
What do you dislike most about this product?
I have been using Freshdesk for long time but I have not faced any issue. It is going in excellenet ways. It is fully developed platform without any drawback. As compare to other help desk tools it consist of advanced kind of features and functions.
What recommendations would you give to someone considering this product?
If you are trying to expand your business to online stores then this is what you exactly need. However I will recommend this tool to the all organizations, because it is a beneficial tool for providing best support and become a better customer centric organization
Pros
- Enables Productivity
- Saves Time
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.
