Freshdesk

What differentiates Freshdesk from other similar products?

Support tickets from both business and consumer clients are managed using Freshdesk. We haven't looked at Freshdesk since our company exclusively uses email to communicate with customers; we don't offer chat or phone assistance. Freshdesk provides exactly what we need at a price that fits our budget.

What is your favorite aspect of this product?

The interface is simple and straightforward, allowing us to save time and money on assistance. The onboarding process is streamlined because to the tool's user-friendliness and the fact that it is the least complex of the tools we employ. Since it keeps track of all of our interactions with customers, it's also the one we utilize most frequently.

What do you dislike most about this product?

Reporting - We have to spend time manually hacking other reports because the reporting sometimes lacks certain essential capabilities or output.

What recommendations would you give to someone considering this product?

If not for a few minor issues with reporting, Freshdesk would be deserving of a perfect score of 10 out of 10. Freshdesk is the most often used product in our stack because our team loves using it and because of its user-friendly interface, which helps us to move swiftly from one engagement to the next.

What differentiates Freshdesk from other similar products?

Overall simplicity of use, good design, and overall value for money. Much more worth it. in all these aspects the program is much better than others.

What is your favorite aspect of this product?

I wanted to connect Freshdesk to a few of our existing applications. Well-documented and comprehensive APIs are provided. Everything went according to plan! Freshdesk's automation engine is a breeze to use and packs a significant punch. Freshdesk and Zendesk are the only two competitors I've used in the past, and I was pleased with the similarity between the two.

What do you dislike most about this product?

They've been so helpful that it's difficult to pin down exactly what they have done. Most of my frustrations have been related to the setting of the application. To be clear, it's not that it's difficult to setup, but rather that I'm not sure how to put things up strategically. I'd want to be able to use more than one knowledgebase without having to pay much more. There are ways to get around this, though.

What recommendations would you give to someone considering this product?

This is our sophisticated tool for analyzing problems and providing assistance to customers. During the time that we have utilized it, we have found that it has been useful by enabling us to solve issues for our customers, assisting us in management, and assisting them with the integration of social networks. FreshDesk also has a support that cares magnificently and with style on every request, and this advantage places it above other platforms for troubleshooting since it puts FreshDesk ahead of the competition.

What differentiates Freshdesk from other similar products?

Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.

What is your favorite aspect of this product?

Our staff were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.

What do you dislike most about this product?

Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.

What recommendations would you give to someone considering this product?

As a customer service platform, Freshdesk has the ability to give a top-notch Service Level Agreement. Customer emails are instantly converted into support tickets in Freshdesk and may be organized in various ways. Agents will be able to easily locate the issue type by tagging tickets accordingly. Every time a modification is made to a ticket, a notification will be sent to the client and agent.